What are the responsibilities and job description for the Hotel Front Desk Clerk position at Super 8 Platteville?
Overview:
We are seeking a highly motivated and friendly Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a vital role in providing exceptional customer service and ensuring a seamless check-in and check-out process.
Responsibilities:
- Greet and welcome guests upon arrival, providing a warm and welcoming atmosphere.
- Check-in and check-out guests, ensuring that all rooms are properly assigned and that guests are satisfied with their accommodations.
- Manage and process guest requests and issues in a timely and efficient manner.
- Utilize hotel management software to update guest information, track room assignments, and manage room inventory.
- Handle phone calls and respond to guest inquiries and concerns, using excellent communication skills.
- Provide guests with information about hotel services, amenities, and local attractions.
- Maintain the cleanliness and organization of the front desk area, including the lobby and surrounding spaces.
- Collaborate with other hotel staff to ensure that guests receive exceptional hospitality and service.
Experience:
- Experience in a guest relations or services role is preferred.
- Ability to work effectively in a fast-paced environment with multiple priorities.
- Strong communication and interpersonal skills.
- Ability to speak multiple languages is an asset but not required
Skills:
- Excellent customer service skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
- Reliable
Job Type: Part-time
Pay: From $12.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Platteville, WI (Required)
Ability to Relocate:
- Platteville, WI: Relocate before starting work (Required)
Work Location: In person
Salary : $12