What are the responsibilities and job description for the Night Auditor/Guest Service Representative position at Super 8 South Abilene, TX?
Job Overview
As a Night Auditor/Front Desk Agent, you will be the first point of contact for guests at our establishment. Your role is crucial in providing exceptional customer service and creating a positive first impression for our guests.
Duties
- Greet guests in a friendly and professional manner
- Check guests in and out of the hotel
- Answer phone calls and direct them appropriately
- Assist guests with inquiries and provide information about hotel services
- Handle guest requests and resolve any issues promptly
- Process payments and maintain guest accounts
- Maintain a tidy and organized front desk area
Experience
- Previous experience in hospitality or customer service is preferred
- Proficiency in phone etiquette and operating phone systems
- Knowledge of front desk procedures and hotel management software is a plus
- Multilingual abilities are advantageous for interacting with diverse guests
- Strong guest relations and guest services skills are essential
Job Type: Full-time
Pay: $9.00 - $11.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Ability to Commute:
- Abilene, TX 79605 (Preferred)
Work Location: In person
Salary : $9 - $11