What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Super 8?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will possess strong customer service skills and have a passion for the hospitality industry. As the first point of contact for guests, you will play a crucial role in ensuring their stay is enjoyable and memorable.
Responsibilities
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle reservations, cancellations, and modifications with attention to detail.
- Respond promptly to guest inquiries and resolve any issues or complaints in a professional manner.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a high level of professionalism.
Qualifications
- Previous experience in hotel management or front desk operations is preferred.
- Strong guest services skills with a focus on customer satisfaction.
- Knowledge of hospitality management principles is an advantage.
- Ability to perform night audits and handle cash transactions accurately.
- Bilingual candidates are highly encouraged to apply for enhanced communication with guests.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A positive attitude with the ability to work well in a team-oriented environment.
Join us in delivering outstanding hospitality experiences as a Front Desk Agent!
Job Type: Full-time
Pay: From $10.50 per hour
Expected hours: 32 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Overnight shift
- Rotating weekends
Ability to Commute:
- Fairmont, WV 26554 (Required)
Ability to Relocate:
- Fairmont, WV 26554: Relocate before starting work (Preferred)
Work Location: In person
Salary : $11
