What are the responsibilities and job description for the Night Auditor/Front Desk position at Super 8?
**Job Title:** Night Auditor
**Job Overview:**
We are seeking a meticulous and customer-focused Night Auditor to join our team. As a Night Auditor, you will be responsible for overseeing the nightly operations of our hotel, ensuring exceptional guest experiences and accurate financial transactions.
**Responsibilities:**
- Conduct night audit procedures to verify all accounts are balanced and accurately reflect the day's transactions
- Welcome guests upon arrival, check them in/out, and provide assistance with inquiries or concerns
- Handle guest relations professionally, addressing any issues or complaints promptly and effectively
- Manage front desk duties including answering phone calls, making reservations, and processing payments
- Collaborate with various departments to ensure seamless operations during the night shift
- Perform security checks throughout the property to maintain a safe environment for guests and staff
- Prepare daily reports summarizing hotel activities and financial status for management review
**Qualifications:**
- Previous experience in hospitality, preferably in a hotel setting
- Strong customer service skills with a focus on guest satisfaction
- Proficiency in night audit procedures and hotel operations
- Excellent phone etiquette and communication skills
- Ability to work efficiently in a fast-paced environment
- Multilingual abilities are a plus
- Knowledge of hotel booking systems and software
Join our team as a Night Auditor and play a vital role in ensuring our guests have a comfortable stay while maintaining the integrity of our operations. If you are detail-oriented, customer-centric, and thrive in a dynamic work environment, we would love to hear from you.
Job Types: Full-time, Part-time
Pay: From $14.81 per hour
Expected hours: 16 – 40 per week
Benefits:
- Employee discount
Schedule:
- Holidays
- Overnight shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Alamosa, CO 81101 (Required)
Ability to Relocate:
- Alamosa, CO 81101: Relocate before starting work (Required)
Work Location: In person
Salary : $15
