What are the responsibilities and job description for the Service Engineer position at Super Micro Computer, Inc.?
Job Req ID : 25342 About Supermicro : Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop / Big Data, Hyperscale, HPC and IoT / Embedded customers worldwide.
We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms.
Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.
We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Job Summary : Supermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization.
This job requires the ability to work flexible hours in a call center work environment to provide technical support over phone and / or web to customers on hardware and software issues. Essential Duties and Responsibilities :
- Provide frontline technical support to end-users via phone, email, and ticketing system
- Diagnose and troubleshoot hardware, software, and network-related issues
- Escalate complex problems to higher-level support teams when necessary
- Perform physical installation, rack and stack, cabling, and networking of data center hardware
- Assist in the deployment of server, storage, and networking equipment
- Collaborate with the engineering team to ensure proper hardware deployment according to specifications
- Conduct quality checks and test system functionality post-installation
- Collaborate with Supermicro teams to gather client requirements and provide technical expertise during the post-sales process
- Coordinate with the engineering team to ensure seamless integration of hardware solutions
- Be willing to travel up to 50% of the time to customer sites and data centers Qualifications :
- Bachelor's degree in Computer Science, Computer Engineering, and Electrical EngineeringOr an Associate's degree in Electrical / Electronics Engineering, or equivalent discipline, plus equivalent years of relevant experience, preferably in the servicing of X86 systems and parts.
- 5 years of experience in servicing complex X86 systems and parts
- Minimum two years of experience from Customer Support background
- Demonstrated hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues
- Ability to solve problems and make decisions as necessary
- Ability to work in a challenging, dynamic, and fast-paced environment.
Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions
In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs. EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population.
It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
Salary : $70,000 - $90,000
