What are the responsibilities and job description for the Technical Trainer position at Super Micro Computer, Inc.?

Job Req ID : 24214

About Supermicro :

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop / Big Data, Hyperscale, HPC and IoT / Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Why This Role Matters

Educate and Empower : Play a pivotal role in training internal teams, partners, and customers on servicing and maintaining Supermicro's cutting-edge technologies.
Global Certification Impact : Shape Supermicro's Global Service Education and Certification Program to meet industry standards.
Continuous Learning : Stay ahead in the rapidly evolving technology landscape by driving best-in-class training experiences.

What You'll Do

Program Development :

Design engaging and effective training materials focused on Supermicro's products, including servers, networking, GPUs, and storage.

Develop courses that integrate both theoretical knowledge and hands-on practical skills.

Training Delivery :

Conduct interactive training sessions, workshops, and seminars tailored for internal teams, partners, and customers.

Ensure participants gain comprehensive skills in servicing and maintaining Supermicro products.

Certification Leadership :

Collaborate on the creation of Supermicro's Global Service Education and Certification Program.

Align certification standards with customer and partner needs and industry benchmarks.

Stakeholder Collaboration :

Work closely with the Service Team, Product Managers, and other internal departments to continuously update training content based on product and technology advancements.

Build relationships with stakeholders to ensure ongoing improvement and successful project delivery.

Technical Expertise :

Maintain current knowledge of Supermicro's technology and products.

Use resources such as the Supermicro Education Portal to stay updated and enhance technical training quality.

What You'll Bring

Essential Qualifications :

Bachelor's degree in Training and Development, Engineering, or a related field, or equivalent work experience.

3-5 years of experience in a technical training role, with a preference for enterprise servers, networking, and data center expertise.

Comprehensive understanding of x86 server platforms and the ability to tackle complex technical challenges.

Experience delivering e-learning via webinars, virtual training, and distance learning platforms.

Familiarity with Learning Management Systems (LMS) and adult learning principles.

Preferred Skills :

Certifications such as CCNA, MCSE, Linux Administrator, VMware, or similar.

Strong verbal and written communication skills; bilingual abilities are a plus.

Exceptional presentation and facilitation skills to engage diverse audiences effectively.

Ability to work collaboratively and independently in a fast-paced environment.

Other Requirements :

Regular in-office attendance is mandatory to support collaboration and participation in team activities. Candidates must consider commuting distance and availability for onsite responsibilities.

Salary Range

66,560 - $117,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

What We Offer

Competitive Compensation : Salary is dependent on factors such as location, level, education, training, specific skills, and experience. Compensation packages may also include bonus and equity award opportunities.

Comprehensive Benefits : Full health insurance, paid time off, and professional development opportunities.

Growth Potential : Join a rapidly growing company committed to fostering employee development and career advancement.

Inclusive Culture : Be part of a diverse and innovative team that values collaboration and creativity.

Join Us

If you are passionate about education, technology, and empowering others, we invite you to apply for the Technical Training Instructor role and become an integral part of Supermicro's global success.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity. We provide equal opportunities to all qualified applicants and employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, pregnancy, genetic information, or other legally protected statuses.

Salary : $66,560 - $117,000

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