What are the responsibilities and job description for the Customer Success Representative position at Super Micro Computer?
Customer Success Representative
Date: Jan 29, 2025
Location: San Jose, California, United States
Company: Super Micro Computer
Job Req ID: 25955
About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
We are seeking a dynamic and results-driven Customer Success Represenative to join our team. In this critical role, you will develop and implement innovative account strategies to drive customer satisfaction, foster long-term relationships, and ensure optimal quality, pricing, and delivery performance. You will be a pivotal player in creating exceptional customer experiences while driving business growth and efficiency.
Essential Duties and Responsibilities:
- Strategic Account Management: Set and achieve goals for specific accounts, aligning with segment objectives to deliver measurable outcomes.
- Pricing and Negotiation: Develop pricing strategies that meet business targets and manage commercial negotiations, including labor cost recovery.
- Customer Advocacy: Act as the voice of the customer, managing escalations and building strong relationships at executive decision-making levels.
- Cross-Functional Coordination: Collaborate with multiple sites and teams to exceed customer expectations and ensure seamless execution.
- Growth and Innovation: Own pre-sales, after-sales, and customer satisfaction initiatives, while driving growth through next-generation solutions.
- KPI Accountability: Deliver on customer satisfaction metrics and maintain top-tier KPI scores across all locations.
- Program Execution: Ensure client programs are executed flawlessly, hitting all contractual and performance benchmarks.
- Risk Management: Proactively identify and mitigate risks, keeping stakeholders informed.
Qualifications:
- Education: Bachelor’s degree or equivalent experience in a related field.
- Experience: 2-4 years of sales or account management experience, preferably in IT or Data Center services.
- Industry Knowledge: Familiarity with hardware IT industrial customer bases and a deep understanding of data center operations.
- Skillset: Proven ability to manage complex processes, build strong customer relationships, and drive cross-functional initiatives.
- Strategic Mindset: Expertise in operational, technical, and process optimization, coupled with an understanding of the broader business impact.
- Communication: Exceptional interpersonal and negotiation skills, with the ability to influence stakeholders at all levels.
Salary Range
$69,000 - $85,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
Salary : $69,000 - $85,000
