What are the responsibilities and job description for the Director of Operations position at Super Service Today?
Director of Operations - Super Service Today
Are you a driven leader with a strong grasp of P&L management and a proven track record of growing teams and businesses? Super Service Today, a fast-growing home services company, is seeking a highly capable Director of Operations to take the helm and help drive the company forward. If you thrive in a hands-on, growth-oriented environment where accountability, leadership, and strategic thinking are essential, we want to hear from you.
About Us :
At Super Service Today, we provide top-tier HVAC, plumbing, and electrical services to homeowners across the region. We’ve built our reputation on exceptional service, and our team is the backbone of that success. As we continue to expand, we’re looking for a leader who can not only manage day-to-day operations but also strategically shape our future growth.
Why This Role is Critical :
We are looking for a combination of operations management and business development in a dynamic growth minded leader. This combination of experience is vital to the future growth of the company.
What You'll Do :
As Director of Operations, you’ll be responsible for overseeing all day-to-day operations, with a primary focus on driving growth, improving profitability, and ensuring team accountability. You will directly report to Tim, the owner, and work closely with department leaders to optimize performance. In this role, you'll :
- Lead, Manage, and Grow the Team : Oversee a team of 40 employees, with plans to expand the team, including hiring HVAC and Plumbing Managers. You will inspire your team to hit KPIs and provide coaching and leadership to ensure everyone reaches their full potential.
- P&L Management : Full P&L ownership and you will identify areas for improvement, and devise strategies to increase profitability.
- KPI Accountability : Establish and maintain key performance indicators (KPIs) to track company and individual success.
- Strategic Growth : Develop a long-term growth plan for the company and ensure that the operational framework is scalable.
- Systems Implementation : You’ll work with existing tools like Service Titan and QuickBooks to optimize operations.
- Team Development : Focus on developing employees to ensure they grow within the company. You’ll be responsible for setting up structured development programs, providing ongoing coaching, and managing employee assessments.
- Problem Solving : Tackle issues as they arise with a focus on long-term solutions. You'll be the go-to person for operational challenges and be responsible for creating effective solutions.
What We're Looking For :
Tools and Systems :
Join us in growing Super Service Today!
If you’re excited about stepping into a role where you can directly impact the growth and success of a dynamic company, apply today. Help us build the future of home services, one satisfied customer at a time.
