What are the responsibilities and job description for the NYC Metro Partnership Coordinator position at Super Soccer Stars?
Youth Athletes United (Super Soccer Stars, Amazing Athletes, Little Rookies, TGA) is looking to hire a full-time NYC Metro Partnership Coordinator to join our team! We are looking for someone who genuinely loves children, athletics and working with the community and create long-term, trusting relationships with our customers. The NYC Metro Partnership Coordinator is responsible for selling, promoting and managing our After School partnership programs along with scheduling and managing logistics for all after-school/enrichment classes in the New York Metro region for all Youth Athletes United programs.
Who we are:
A diverse and committed group who value teamwork and creativity in a fast paced environment. We are connected to the mission of what we do: providing the best children's program to all families in the area and expanding to new communities on a daily basis.
Who you are:
Smart, devoted problem solver who enjoys working with people. Preferably you have experience in early education and enjoy working with individuals within school settings. You have a growth mindset and interest in growing in the company. Sales, BizDev and Customer Service is an area where you excel and enjoy building relationships with schools, partners, industry associations and partners. The ideal candidate has an entrepreneurial spirit and can work both independently and as part of a team - a sense of humor is a plus too!
POSITION DESCRIPTION SUMMARY:
NYC Metro Partnership Coordinator oversees a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Oversees class management, customer management, partnership retention and partnership growth within the region. You will work behind the scenes using data, proactive planning and clear communication to ensure a positive class experience for our partners.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Seasonal schedule strategy for after-school or enrichment programs.
- Manage all class logistics, changes, and updates with after-school or enrichment programs.
- Communicate logistics between departments and to coaches to ensure program success.
- Managing location specifics for coach requirements, equipment needs, schedule changes, weather issues and more
Customer Management
- Maintain connection to customers and ensure YAU standards are exceeded
- Visit locations for check-ins, class observations to oversee quality and opportunities for growth
- Communicate program detail reminders to customers - no classes, new season, coach changes and more
- Oversee resolution process for all escalated issues
- Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally
Program Growth
- Oversee enrollment and re-enrollment strategy, ensure renewal and growth of each account in your portfolio
- Coordinate with existing partners and develop new business relationships
- Outreach efforts for new partnerships and business development
- Strengthen and grow the relationship and opportunity with each account in your portfolio
- Overseeing customer account management, including negotiating contracts and agreements to maximize profit
- Stay up to date on our product roadmap so you’re able to identify opportunities to achieve business objectives by adding new accounts and by upselling
- Support grassroots marketing campaigns to promote partner programming.
- Continually implement strategies to increase enrollment and attendance.
*Additional responsibilities as required*
