What are the responsibilities and job description for the Call Center Supervisor position at Super Team Services?
Position Overview (NO COLD CALLING, CLIENTS CALL YOU)
Monthly Bonus Opportunities
As a Supervisory Sales Associate at Super Team Services, you'll play a pivotal role in leading our team while delivering outstanding customer service to both internal and external clients. Your role involves effective communication, a positive attitude, empathy, attention to detail, and ensuring that we meet company goals by coordinating with various internal divisions.
Key Responsibilities
Leadership and Team Management: Supervise and mentor a team of Sales Associates, providing guidance, support, and fostering a positive work environment.
Prompt Response: Ensure the team responds quickly to client inquiries via phone, email, or text using provided sales scripts to ensure timely assistance.
Customer Service Excellence: Oversee the delivery of exceptional customer service by understanding and addressing customer needs with empathy and a positive approach.
Empathy and Understanding: Model and promote handling customer interactions with patience and understanding, offering personalized solutions to meet their needs.
Accurate Documentation: Ensure the team maintains detailed records of customer interactions and follows up as needed to resolve all issues.
Continuous Improvement: Encourage the team to look for opportunities to improve their work and suggest enhancements to policies and procedures to better the client experience.
Product and Service Knowledge: Develop a deep understanding of our products and services to effectively address customer concerns and train team members.
Team Collaboration: Work closely with your team to brainstorm solutions and maintain a united front in addressing customer issues.
Active Listening: Ensure that the team listens carefully to customers to provide solutions tailored to their specific needs.
Upselling: Utilize your knowledge to inform customers about additional services that may benefit them, and coach team members to do the same.
Closing Sales: Guide the team in using their communication skills to close sales and handle objections to ensure customer satisfaction.
Required Qualifications
Leadership Skills: Proven ability to lead, motivate, and develop a team of Sales Associates.
Customer Focus: Dedicated to providing excellent customer experiences and turning complaints into positive outcomes.
Empathy: Demonstrate strong empathy and patience in understanding and addressing customer concerns.
Problem-Solving: Apply analytical and critical-thinking skills to resolve complex situations effectively.
Communication Skills: Exhibit strong verbal and written communication skills.
Conflict Resolution: Capable of resolving conflicts positively and diplomatically.
Attention to Detail: Maintain thorough and accurate documentation of customer interactions.
Flexibility: Availability during weekends or evenings as needed to meet client demands.
Teamwork: Collaborate effectively with team members to achieve shared goals.
Experience: Previous experience in a supervisory role within a call center or customer service environment is preferred.
Technical Proficiency: Comfortable using customer service software and communication tools.
Education: High school diploma or equivalent required; additional certifications are a plus.
Benefits
Competitive Pay: Opportunities for financial and professional growth.
Health & Wellness: Medical, dental, vision, and life insurance, with a health savings account (HSA).
Retirement Plans: 401(k) plan to support your future financial security.
Ongoing Training: Comprehensive training to help you develop and refine your skills.
Job Type: Full-time
Pay: $20.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8-hour shift
- Day shift
- Evening shift
Work Location: In person
Job Type: Full-time
Pay: $20.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $20 - $28