What are the responsibilities and job description for the Business Analyst in Trenton, NJ (HYBRID) - 759925 position at Super Technology Solutions, Inc.?
Job Details
One of our premier clients is looking for a Business Analyst in Trenton, NJ (HYBRID) for a contract position. If interested, please submit your resume ASAP indicating (1) current location (2) desired hourly rate, W2 or 1099? (3) Your email address.
RESPONSIBILITIES:
Monitor the helpdesk, accept helpdesk tickets, analyze the problem reported and assist the user with a resolution in a timely manner.
Document the issue and resolution, test the application to replicate the issues reported and be able to understand Use Cases, Business Requirements Documents, User Stories, Test Scripts and any other related documentation.
Work in fast paced projects and will be expected to be organized, multitask, take initiatives and be customer friendly.
REQUIRED SKILLS:
Experience as a Business Analysis
Experience with Customer Service/End User Support/Helpdesk Support.
Ability to analyze complex business processes, workflows and assist the user with the issue and resolution.
Knowledge of various documentation including BRD, FRD, Use Cases, User Stories, Test Scripts etc.
Experience with Software Testing
4 year college degree or equivalent study required.
