What are the responsibilities and job description for the Desktop Support in Richmond, VA (onsite) position at Super Technology Solutions, Inc.?
Job Details
One of our premier clients is looking for a Desktop Support in Richmond, VA for a contract position. If interested, please submit your resume ASAP indicating (1) current location (2) desired hourly rate, W2 or 1099? (3) Your email address.
RESPONSIBILITIES:
Responding to queries on the phone, via email, in person, or through remote access.
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Writing and editing documentation about troubleshooting and diagnosing problems.
Gaining feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.
Troubleshooting VPN, Networking, and ISP problems.
REQUIRED SKILLS:
Strong working knowledge of computer systems, hardware, and software, including drivers and bios
Excellent problem-solving, analytical, and team-working skills
Excellent communication and interpersonal skills.
demonstrated ability to obtain feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.
An openness to learning new technologies.
