What are the responsibilities and job description for the Customer Support Specialist position at SUPER TRANSPORT INTERNATIONAL?
Objective:
Monitor and update customer information platforms.
Schedules:
- Friday - Sunday: (08:00 PM - 08:00 AM),
Responsibilities:
- Monitor and update customer information platforms.
- Assist Shop department with road service calls from drivers.
- Assist Safety department with accident report and follow up with drivers as needed.
- Answer Client Questions for CS after hours.
- Complete Tracking summary email for next shift.
- Monitor Departure times for drivers.
- Perform other duties as assigned.
Requirements:
- Excellent communication skills both verbal and written.
- Excellent PC skills.
- Strong communication with drivers and interdepartmental coworkers.
- Organizational and coordinating skills, the ability to multi-task and handle multiple priorities and changes with professionalism.
- Ability to work in a high volume, high pressure, deadline-oriented environment.
- Ability to work independently and as a contributing team member
- Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar
- Strong listening skills.
- Knowledge of mathematics.
- Willing to learn and grow with the position.
- Consistent in attendance and stable work history.
- Proven ability to provide customer service.
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 12 hour shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $14