What are the responsibilities and job description for the Front Desk Clerk position at Super8 Motel?
RESPONSIBILITIES/DUTIES:
1. Supervises and coordinates the operation of the Front Desk.
2. Supervises the assignment of rooms; pre-blocks and assigns all V.I.P. and special room requests on a daily basis.
3. Promotes cooperation between the Front Office and all other departments.
4. Coordinates with the Housekeeping department in all pertinent information to ensure a smooth running operation.
5. Controls all guests' vouchers and accuracy of the room or guests' folios.
6. Verifies with the Director of Sales all given discounts.
7. Aids guests with inquiries, requests, and complaints.
8. Requisitions supplies and equipment for the Front Office and maintains a monthly inventory of the supplies.
9. Schedules all personnel in the department.
10. Counsels’ employees in the department regarding various problems.
11. Disciplines subordinates when necessary.
12. Maintains records of personnel performance, labor cost, sickness, and overtime in the department.
13. Assists in training new employees in the Front Office Department.
14. Ensures that the hotel's credit policies are adhered to, reviews credit limit report daily and resolves all discrepancies.
15. Maintains and operates the Lodgistix system. Ensures that all problems are logged correctly in the system logbook.
16. Ensures that the hotel is sold efficiently by front office personnel; cooperates with Director of Sales and Reservations Manager in maximizing hotel's occupancy and rooms revenue.
17. Maintains the Front Office information manual to ensure that desk personnel are dated regularly on new policies or special information.
18. Ensures that front desk log is utilized and that all proposals, contracts, etc., are properly logged.
19. Ensures the proper use, security, and maintenance of deposit boxes.
20. Performs other related duties as assigned by the General Manager.
21. Exercises the hotel's policies and procedures in reference to the aforementioned point
Job Type: Part-time
Pay: $13.75 - $13.80 per hour
Schedule:
- 8 hour shift
- Day shift
- Night shift
Work Location: In person
Salary : $14 - $14