What are the responsibilities and job description for the Hr advisor position at SuperbTech,Inc.?
HR Central AdvisorLocation : RemoteSalary : $23-$26 / hrContract : 3 Months Job Profile Summary : Supports the Human Resources (HR) Central Team in a variety of areas (, HR general inquiries, talent management, payroll support, international transfers, timekeeping support, onboarding, offboarding, background checks, policy interpretation, etc.
With professional demeanor, provides first-level HR support. Educates employees (customers) on Center of Excellence (COE) programs, HR technologies, and self-service tools.
Determines appropriate course of action or escalation for emerging issues and utilizes knowledge management tools.Specific Responsibilities : - Provides support to the HR shared services team by answering general inquiries about HR, payroll, policies, and procedures.
- Handles one to three HR programs, onboarding, unemployment, education verifications, offboarding and / or other programs or platforms of support.
- Creates high-quality employee experiences through customer support. - Provides accurate and efficient resolutions of issues through multiple channels (, Salesforce Case Management System, phone, email, and chat) by following appropriate resolution / assessment methodologies (, investigating and research).
- Conducts New Hire Orientation. - Produces ad hoc HR statistics and reporting. - Answers and explains HR related content to employees in North America in a clear, accurate, and timely manner.
- Documents all customer interactions via Salesforce case management system. - Ensures proper triage, escalation, and effective resolution of more complex inquiries by engaging HR Shared Services lead and / or Manager.
- Understands and meets the HR shared services team established Service Level Objectives (SLOs). - Provides back up support to other HR Central team members, as needed.
- Encourages and trains employees to utilize self-service resources. - Attends meetings related to areas of support. - Performs other responsibilities associated with this position as may be appropriate.
Skills and Competencies : - Ability to apply fundamental HR principles, company policies, and practices to assigned tasks - Working knowledge of fundamental HR principles, practices, and procedures in the State of California (preferred but not mandatory) - Effective general interpersonal and communication skills - Ability to communicate (both verbally and in writing) sensitive / confidential HR information - Effective skill and ability to handle confidential assignments and work in a fast-paced, highly visible environment - Ability to demonstrate and maintain a high level of professionalism - Ability to build effective working relationships - Effective detail oriented related skills (accuracy, consistency, attention to detail, etc.
Familiarity with utilizing technology and software (standard and specific to HR programs) for work assignments Education and Typical Experience : - High School Diploma or equivalent or - Bachelor's Degree in Business Administration, Psychology, or Human Resources (or equivalent) is preferred - 3 years of experience in Human Resources (if High School diploma only) or - 1 years of related work experience (if have a Bachelor's degree) - US Persons Required
Last updated : 2024-11-22
Salary : $23 - $26
