What are the responsibilities and job description for the Customer Care Specialist Showroom position at SuperCare Health?
Improving the lives of those with chronic care diseases while providing solutions to our customers."
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
PLEASE NOTE THIS IS AN IN-PERSON ROLE
Essential Duties :
Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.
Responsibilities :
- Services walk in customers
- Maintains showroom cleanliness and organization
- Responsible for display and rotation of durable medical equipment, suggesting new products and promoting customer interest
- Maintains adequate stock levels (for lead showroom customer services only).
- Prepares order list for Purchasing Department (provides to supervisor to order).
- Monitors cash register and perform closing functions at the end of day.
- Answers incoming phone calls and faxes, takes customers' orders for durable medical and respiratory equipment, repairs, supplies and other miscellaneous items.
- Responds to patient / client questions and problems
- Prepares intake, gathers all necessary information about referral, patient demographics, contact person, Physician, Diagnosis, discharge time and place, item(s) requested
- Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan
- Verifies eligibility and coverage with insurance and carrier according to Guidelines or Contracts
- Verifies payer (with matrix), obtains authorization, expiration date
- Process all closet orders for Harbor UCLA
- To remain knowledgeable to date on all products, guidelines and insurance coverage trends
- Maintain a professional safe and clean work environment.
- Understand and adheres to all of SuperCare Health company policies.
- Perform all other duties as assigned and required
- Must meet minimum of monthly goals
Education and or Work Experience Requirements :
Location
Perks :
CCS 1 $17-$26.25
CCS 2 $18-$28.35
Any employment proposal is contingent upon satisfactory completion of : Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests
What SuperCare Health is About
SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP / BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters : reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``
Connect With Us!
Company Website
Company Business Hours - 8 : 30 AM – 5 : 30 PM PST
Araceli Richardson - Jr. Recruiter LinkedIn
Salary : $18 - $28
