What are the responsibilities and job description for the Help Desk Support Analyst position at SuperCare Health?
“Improving the lives of those with chronic care diseases while providing solutions to our customers."
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
Who We Are:
SuperCare Health is the leading post-acute, in-home respiratory care provider in the Western U.S. that has been serving the healthcare needs of our ever-growing patient population for nearly 50 years. We specialize in respiratory and chronic disease management, delivering innovative solutions to enhance the quality of life for our patients. Our commitment to excellence has made us a trusted partner for healthcare providers across the nation.
What We’re Looking For:
The Help Desk Support Analyst at SuperCare Health will be responsible for providing technical support and troubleshooting for hardware and software issues from various departments and internal client groups. Your role is pivotal in ensuring that user issues are resolved efficiently and effectively while maintaining high customer satisfaction.
What You’ll Do:
- Identify, research, and resolve technical problems and assist with telephone calls, emails, and personal requests for technical support.
- Maintain documentation, track and monitor the problems to ensure a timely resolution.
- Analyze, troubleshoot and maintain software and hardware.
- Will administer orientation functions concerning the IT department and train employees on basic functions of applications.
- Will be able to administer user account information including rights, security, and system groups.
- Will be required to be available “on call” during certain scheduled days/times (evenings, weekends); otherwise, shifts range from as early as 7:30 am – 6:30 pm, M-F partially remote with a few days to be in-office
This role may be a fit if you have…
- An associates or bachelor’s degree in a related area preferred and/or equivalent combination of education and experience
- An outgoing, go-getter mindset
- An IT technical background and/or previous experience working in the IT department
- Troubleshooting skills to support various types of software and hardware systems.
- Solid communication skills, both verbal and written.
- A basic understanding of networking (TCP/IP).
- A high familiarity with mobile devices.
- The ability to work independently and exercise reasonable judgment with, at times, minimal supervision
Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests
What SuperCare Health is About
"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day."
Connect With Us!
Company Website https://supercarehealth.com/
Company Business Hours - 8:30 AM – 5:30 PM PST
LinkedIn https://www.linkedin.com/company/273667/admin/
Twitter https://twitter.com/SuperCareHealth
Facebook https://www.facebook.com/SuperCareHealth/
Instagram https://www.instagram.com/supercarehealth/
Araceli Richardson - Jr. Recruiter LinkedIn
