Telecare Manager

“Improving the lives of those with chronic care diseases while providing solutions to our customers."

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

Who We Are:

SuperCare Health is the leading post-acute, in-home respiratory care provider in the Western U.S. that has been serving the healthcare needs of our ever-growing patient population for nearly 50 years. We specialize in respiratory and chronic disease management, delivering innovative solutions to enhance the quality of life for our patients. Our commitment to excellence has made us a trusted partner for healthcare providers across the nation.

What We’re Looking For:

SuperCare Health is seeking a dynamic and results-driven Telecare Manager to lead the execution of our Key Focus Product (KFP) Program Management, oversee the patient Sleep Journey, and drive impactful Population Health programs. The ideal candidate will play a pivotal role in improving patient outcomes, ensuring program excellence, and collaborating across departments to meet business objectives.

What You’ll Do:

Key Focus Product (KFP) Program Management

• Support in the design & development of Clinical KFP programs and initiatives
• Lead the implementation and oversight of Clinical KFP programs & initiatives to align with organizational goals and patient outcomes.
• Develop and maintain detailed project plans, timelines, and metrics to ensure the success of KFP programs.
• Monitor program performance, identify opportunities for improvement, and drive data-driven decision-making.
• Generate and present monthly KPI reports related to patient and program outcomes
• Collaborate with cross-functional teams to ensure seamless program execution and scalability.

Oversight of the Patient Sleep Journey

• Oversee the end-to-end patient Sleep journey, ensuring adherence to clinical best practices and operational efficiency through virtual training and RDT scheduling and integrated technology.
• Enhance patient engagement through education, coaching, and support, ensuring optimal therapy adherence and outcomes.
• Generate and present monthly adherence outcomes and other key metrics associated with PAP LOB
• Collaborate with outsourced services and vendors partners to ensure proper outcomes and program efficiency
• Work with Customer Service and Field Operations to address patient needs promptly, reducing barriers to care.
• Utilize technology and telehealth solutions to improve the patient experience and streamline care coordination.

Population Health Programs

• Manage population health initiatives that target high-risk respiratory and sleep-disorder populations.
• Train, mentor, and coach staff on proper implementation of program protocols and procedures
• Engage in patient enrollment and clinical assessments related to programs
• Contribute to ongoing relationship building and management for payors and partners participating in SCH programs
• Leverage data analytics to identify trends, manage care gaps, and implement targeted interventions.
• Partner with Sales Leadership and Customer Service to align population health programs with business growth and client satisfaction.
• Support scalable solutions that enhance the overall health outcomes of SuperCare Health’s patient base.

Collaboration and Leadership

• Oversee and manage weekly/monthly/quarterly interdisciplinary meetings with payors, medical directors, and other participants of SCH programs
• Collaborate closely with Field Operations, Corporate Operations, Sales Leadership, and other stakeholders to ensure alignment on strategic objectives.
• Provide regular updates to the Director of Respiratory Services on program performance, challenges, and opportunities.
• Work closely with the Clinical Operations Manager on creation and updating of Clinical training material for SCH including video and resource trainings for both internal and external use
• Perform routine audits of program metrics, processes, and clinical interactions
• Foster a culture of innovation, collaboration, and excellence within the Telecare team.
• Train and mentor team members to ensure consistent delivery of high-quality care and service.

Other Duties:

• Perform other related duties as assigned.

This role may be a fit if you have..

• Valid RCP and RRT License
• Bachelor’s degree in Healthcare Administration, Respiratory Therapy, Business, or a related field and/or combination of relevant education and experience.
• 5 years of experience in program management, population health, or telehealth within the healthcare industry.
• Proven expertise in respiratory care and/or sleep therapy programs is highly desirable.
• Strong analytical skills with the ability to interpret and act on complex data sets.
• Exceptional communication, leadership, and interpersonal skills.
• Proficiency with healthcare technologies, telehealth platforms, and data analytics tools.

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests

What SuperCare Health is About

"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``

Connect With Us!

Company Website https://supercarehealth.com/

Company Business Hours - 8:30 AM – 5:30 PM PST

LinkedIn https://www.linkedin.com/company/273667/admin/

Twitter https://twitter.com/SuperCareHealth

Facebook https://www.facebook.com/SuperCareHealth/

Instagram https://www.instagram.com/supercarehealth/

Araceli Richardson - Jr. Recruiter LinkedIn