What are the responsibilities and job description for the Customer Service Representative position at SuperForm Products Ltd.?
Are you a friendly, solution-focused professional with a passion for helping others? SuperForm ICF, a leader in innovative insulating concrete forms, is seeking a Customer Service Representative to provide exceptional support to our valued customers. If you excel at communication and enjoy problem-solving, we want to hear from you!
Position Overview
This role starts as a part-time position during a comprehensive three-month training period and transitions to full-time upon completion. As a Customer Service Representative, you’ll serve as the first point of contact for our customers, ensuring their needs are met with professionalism and care. You’ll play a vital role in fostering strong customer relationships and upholding our commitment to exceptional service.
Key Responsibilities
- Provide prompt, professional, and courteous assistance to customers via phone, email, and in person.
- Address customer inquiries about products, orders, and services with a positive and solution-oriented approach.
- Process orders accurately and efficiently, ensuring all customer requirements are met.
- Collaborate with internal teams, including sales, production, and shipping, to resolve customer concerns and fulfill requests.
- Maintain accurate customer records and documentation in our CRM system.
- Educate customers about SuperForm ICF products and services, offering tailored recommendations.
- Handle customer complaints or issues, ensuring timely and satisfactory resolution.
Qualifications
- Previous experience in customer service or a related role is an asset.
- Strong communication skills, both verbal and written.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite; experience with CRM systems is a plus.
- A positive attitude and the ability to remain calm under pressure.
- Attention to detail and commitment to providing outstanding customer experiences.
What We Offer
- Competitive salary and benefits package, including [insert benefits such as health, dental, etc.].
- Comprehensive training to ensure your success in the role.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to work with a company that values innovation and customer satisfaction.
Why Join SuperForm ICF?
At SuperForm ICF, we pride ourselves on delivering high-quality products and exceptional service. We value our employees as much as our customers and are committed to creating a workplace where talent and dedication are rewarded. Join a team that’s building the future with cutting-edge solutions and outstanding customer care.
SuperForm Products Ltd. Building a better future
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Shift:
- Day shift
Ability to Commute:
- West Chester Township, OH (Required)
Work Location: In person
Salary : $16 - $18
