What are the responsibilities and job description for the Call Taker (Customer Service Rep) position at Superior Air-Ground Ambulance?
Overview:
Responsibilities:
Qualifications:
Superior Air-Ground Ambulance Service, Inc. is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/V/D
This is an entry level position responsible for answering and entering into the system all phone, electronic, or faxed requests for emergent and non-emergent transportation by ambulance and NEV. In addition to providing service to hospitals, nursing facilities, and private individuals, this position is responsible for answering 911 calls for the areas serviced by Superior Air-Ground Ambulance Service. Emergency Medical Call Takers provide pleasant and professional service at all times, and perform tasks accurately and efficiently to provide exemplary customer service.
Responsibilities:
- Answer, screen, and direct calls for entire company
- Distinguish the need for emergency transportation
- Pre-arrange transport for facilities while determining the level of care needed for the patients
- Arrange specialty and critical care transportation
- Provide information and assistance for customer service inquires as needed
- Communicate with multiple departments and EMS personal
- Provide supportive information to customers to assist them in arranging appropriate transport
- Develop effective solutions for customer service issues
- Direct calls to Flight desk as appropriate
- Other duties as assigned
Qualifications:
- Pleasant, professional phone manner
- Overnight shift (includes weekends)
- Detail oriented
- Typing skills of 30 wpm or better
- Ability to excel in high-stress environment
- Adapt to frequently changing policies
- Ability to learn policies and procedures for facilities and recognizing when to apply them.
- Medical background a plus
- EMD certification will be required within 1 year of employment
Superior Air-Ground Ambulance Service, Inc. is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/V/D
