What are the responsibilities and job description for the Call Taker Dispatcher (Customer Service Rep) - Overnight position at Superior Ambulance?
Overview
Superior Ambulance Service is the largest independent, locally owned and operated Emergency Medical Service provider in Northern Illinois and Northwest Indiana. We provide wheelchair transportation, Basic Life Support, Advanced Life Support, and Critical Care Ground Transportation; as well as Critical Care Rotary Air Transportation. Much of our proven success is attributable to the exceptional, compassionate customer service provided by our employees.
Wage Range : $18 - $20 per hour, depending on qualifications and experience.
Responsibilities
Answer, screen, and direct calls for entire company (OVERNIGHT)
Distinguish the need for emergency transportation
Pre-arrange transport for facilities while determining the level of care needed for the patients
Arrange specialty and critical care transportation
Provide information and assistance for customer service inquires as needed
Communicate with multiple departments and EMS personal
Provide supportive information to customers to assist them in arranging appropriate transport
Develop effective solutions for customer service issues
Direct calls to Flight desk as appropriate
Other duties as assigned
Qualifications
Pleasant, professional phone manner
Detail oriented
Typing skills of 30 wpm or better
Ability to excel in high-stress environment
Adapt to frequently changing policies
Ability to learn policies and procedures for facilities and recognizing when to apply them.
Medical background a plus
EMD certification will be required within 1 year of employment
Check out our career site benefits page to learn about our comprehensive benefits options that include medical, vision, dental, 401k, disability, FSA, HSA, vacation and paid time off here : .
Superior Ambulance Service is committed to attracting and retaining the best talent. We are an Affirmative Action / Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M / F / D / V
Salary : $18 - $20
