What are the responsibilities and job description for the Indiana Call Taker (Customer Service Rep) position at Superior Ambulance?
OverviewSuperior Air-Ground Ambulance Service of Indiana, Inc.History of the Company : Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 2,500 licensed EMT, Paramedics and Nurses, operating a fleet of more than 500 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation.ResponsibilitiesAnswer, screen, and direct calls for entire companyDistinguish the need for emergency transportationPre-arrange transport for facilities while determining the level of care needed for the patientsArrange specialty and critical care transportationProvide information and assistance for customer service inquires as neededCommunicate with multiple departments and EMS personalProvide supportive information to customers to assist them in arranging appropriate transportDevelop effective solutions for customer service issuesDirect calls to Flight desk as appropriateOther duties as assignedQualificationsPleasant, professional phone mannerDetail orientedTyping skills of 30 wpm or betterAbility to excel in high-stress environmentAdapt to frequently changing policiesAbility to learn policies and procedures for facilities and recognizing when to apply them.Medical background a plusEMD certification will be required within 1 year of employmentSuperior Air-Ground Ambulance Service of Indiana, Inc. is committed to attracting and retaining the best talent. We are an Affirmative Action / Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M / F / D / V
