Assistant Manager

Assistant Manager

Join Our Team and Lead the Charge in Customer Success!

We are looking for a customer focused leader with strong supervisory skills and a passion for delivering excellent customer service? As the dealership’s Assistant Manager you will lead and support our team’s sales and collections efforts while directly contributing to key tasks.

Why Join Us?

• Competitive pay with opportunities for growth.
• Monthly incentive potential based on sales and collections results.
• A supportive and collaborative team environment.
• The chance to make a real difference in our customers' lives while advancing your career.

What You’ll Do:

• Support the General Manager with sales, deal closures, and dealership operations when needed. Take the lead at the dealership in the General Managers absence.
• Actively engage with customer accounts to ensure timely payments and account integrity.
• Generate sales through utilizing lead generation efforts and building relationships with potential customers.
• Lead collection efforts using phone calls, texts, in-person visits, and other approved methods to resolve past-due accounts.
• Work with and guide team members in skip tracing and customer engagement strategies.
• Collaborate with Regional Account Managers to craft individualized solutions for customers facing financial challenges.
• Take charge of repossessed accounts, helping customers regain their vehicles or preparing them for auction.
• Ensure team performance aligns with company goals by tracking metrics and driving accountability.
• Assist with daily dealership operations, including account updates, payment processing, and customer interactions.
• Maintain a professional and welcoming environment for both team members and customers.

What We’re Looking For:

• Proven experience in leadership or supervisory roles.
• Strong customer service and communication skills.
• Organized, proactive, and solution-oriented mindset.
• Sales or collections experience is a necessity.
• Valid driver’s license (and ability to obtain an Automobile Sales License, if applicable).
• Basic computer skills (data entry and email proficiency).
• High school diploma or GED preferred but not required