What are the responsibilities and job description for the Information Technology Specialist - 2nd Shift position at SUPERIOR BEVERAGE GROUP?
Job Details
Job Location: Cleveland - Glenwillow, OH
Position Type: Full Time
Salary Range: $20.00 - $25.00 Hourly
Job Shift: Swing
Description
The IT Support Technician will be the primary contact person for internal and external users seeking hardware and software technical support. Responsibilities will include interfacing with the customer to track, record, and document help desk requests and issues. The Desktop Support Technician will work with supported hardware including: desktops, laptops, tablets, handhelds, cell phones, printers and scanners.
IT Support Technician Schedule:
- Schedule: Monday-Friday 3:00 PM - 10:00 PM
Benefits Include:
- Medical, Dental and Vision insurance
- HSA
- Prescription drug coverage
- 401(k)
- Vacation time, personal days, and paid holidays
- Paid training & career development
- Workout facility
- Company events
Typical Duties of the IT Support Technician:
- Provide support via telephone and email to diagnose and resolve problems while providing end user assistance and resolution to issues.
- Provide support for Microsoft operating systems, Microsoft Office Suite and other applications.
- Travel to our Columbus office and local drop lot locations to support as needed
- Escalate support requests as necessary following established procedures.
- Monitor support desk and telephone requests for Service Level Agreement (SLA) violations and escalates as required.
- Maintain technical logs and documentation according to departmental procedures.
- Assist management with a variety of specialty projects and assignments when required.
- Troubleshoot and resolve routine network issues, PC/laptop, switches/hubs, routers, connectivity, and computer peripheral devices.
- Plan and implement deployment schedules for applications, patches, and service packs at the desktop level.
- Provide after-hours coverage and support as needed.
Qualifications
Foundation Knowledge, Skills, and/or Abilities Required
- Associate's or Bachelor’s Degree in an IT related field or a minimum of 1 year progressive work experience in a technical support role.
- Advance PC/laptop software knowledge and skills, including installation, configuration, and troubleshooting.
- Demonstrated experience working with computer systems and applications
- Demonstrated analytical ability to solve problems. Broad base of technical skills to clearly diagnose and solve problems relating to hardware and software issues.
- Effective interpersonal skills for interaction with all levels of staff, clients, vendors and consultants.
- Strong communication skills (both oral and written) and demonstrated ability to work as a team player.
- Detail-oriented, self-motivated and able to quickly adjust priorities and the ability to handle multiple tasks at the same time.
- Support mobile devices
Preferred Qualifications:
- Help Desk, A or MCSA certifications are a plus.
- Strong computer, server, and networking skills.
- Proficiency in Windows operating systems, Microsoft Office, and G-Suite.
- Experience managing cloud-based services.
- AS400 Experience is a plus
Salary : $20 - $25
