What are the responsibilities and job description for the IT Support Specialist position at Superior Bowen Asphalt Company?
General Summary Description
The IT Support Specialist will play a vital role in ensuring the smooth operation of our company's technology infrastructure. This position is responsible for providing technical assistance and support related to computer systems, hardware, or software. The ideal candidate will be a problem-solver with excellent communication skills and a solid understanding of IT systems, particularly in the context of the construction industry. This is a full-time, in-office role at our downtown Kansas City location.
Duties/Responsibilities
- Service Desk Support: Contributing to and completing helpdesk tickets regarding client-facing issues and needs, assisting vendors with remote access, and configuring and deploying new workstations for employees.
- Mobile Device Support: Troubleshooting client issues and needs along with device upgrades and mobile device account maintenance. Configuring and deploying new devices for employees and assisting with data migration.
- Asphalt Plant Support: Providing continuous desktop support to all satellite operation locations including visiting sites as needed.
- Application Support: Answering software support questions, contacting vendor support for troubleshooting, and maintaining Active Directory personnel.
- Infrastructure Support: Assisting the Technical Services Manager with patching and updating of servers and applications along with assistance with Group Policies and MDM management.
- Proper Documentation of all services and activities: Writing down processes and standards for easy management and troubleshooting along with business transparency.
- Provide and be involved with training personnel: Assisting with company-wide application, hardware, and process training events whether internal or vendor engaged.
- Responsible for maintaining inventory of equipment and peripherals.
Minimum Requirements, Abilities and Expectations
- Minimum 1 year experience in service desk or related positions
- Available to work full time in office during normal business hours
- Ability to drive between offices and plants in the KC metro area as needed
Preferred Qualifications
- Experience in the construction industry and/or customer service
- Certifications: CompTIA A and Network
- Knowledge and understanding of ITSM fundamentals
- Knowledge and understanding of Microsoft 365 and Azure services
- Knowledge and understanding of Apple iOS and Windows operating systems
- Ability to communicate effectively across all operational levels of the organization as well as exercising appropriate tact and diplomacy to accomplish objectives
- Effective interpersonal skills, with the ability to work independently
- Ability to self-manage workload and adjust priorities as needed
- Organized; Problem-Solver; Detail-Oriented
- Integrity & Ethics; Customer-Focused; Positive Attitude; Action-Oriented
Core Competencies
Integrity & Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.
Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Interpersonal Skills: Ability to effectively work and communicate with a wide variety of personalities, educational levels and backgrounds, both inside and outside the company.
Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
Superior Bowen is committed to providing equal employment opportunities and will consider all qualified applicants for employment without regard to race, color, religion, sex, age, pregnancy, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, national origin or any other legally protected status.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
Work Location: In person
Salary : $55,000 - $65,000