Operations Coordinator

General Summary Description

The Operations Coordinator engages daily with carriers, crews, and departments, promptly handling both emergency and non-emergency calls. They efficiently plan and schedule trucking activities, ensuring optimal load factors, and maintain robust communication with the operations team. Additionally, this role supports vendor management, rentals, and mobilization efforts. The Coordinator also contributes to software initiatives and offers support for various operational projects as required.

Duties/Responsibilities

• Interfaces with carriers, crews, and departments on a daily basis.
• Receives and responds to both emergency and non-emergency calls promptly.
• Plans and schedules daily trucking activities efficiently.
• Facilitates the coordination of daily JPP (Job Production Plan) creation.
• Ensures that the short-term schedule has appropriate load factors and an optimal truck count.
• Communicates any trucking-related issues pertaining to JPP during operations huddles.
• Assists in conducting vendor management reviews.
• Maintains important documents related to trucking significant events.
• Conducts field visits as necessary to enhance trucking efficiency.
• Provides support for mobilization efforts.
• Assists in rental efforts.
• Offers support to the operations and logistics team as required.
• Contributes to the implementation of operations software initiatives.
• Participates in training crews and departments on the use of operations software.
• Undertakes any other duties and special projects as assigned.

Minimum Requirements, Abilities and Expectations

• HS Diploma or equivalent
• 2 years experience in Construction/Logistics
• Significant understanding of scheduling and/or dispatching within the trucking or construction industry
• Excellent customer service
• Great communication skills utilizing various means
• Strong organizational and time management skills
• High attention to detail
• Maintain a flexible and dependable schedule that requires attention outside of normal working hours

Core Competencies

Integrity & Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.

Self-Development: Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.

Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.

Managing Through Systems: Can design practices, processes, and procedures which allow managing from a distance; is comfortable letting things manage themselves without intervening; can make things work through others without being there; can impact people and results remotely.

Superior Bowen is committed to providing equal employment opportunities and will consider all qualified applicants for employment without regard to race, color, religion, sex, age, pregnancy, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, national origin or any other legally protected status.