Customer Service Agent- Hybrid/Remote

SUPERIOR CONTACT

Urgently Hiring Permanent Remote Customer Service Agents

Required Availability: 7:00 am-9:00 pm EST Monday through Sunday

We’re on the hunt for professional people-persons seeking a full-time position with the availability to start training MARCH 10, 2025. Superior Contact is the place for individuals who are passionate about customer service and can take ownership, solve problems, and investigate issues in a fast-paced environment. Our customer service agents actively listen, show empathy, and make each caller feel they’ve just spoken to a friend.

Sound like you? Join our team!

Permanent Remote - after the first 30 days

All training is conducted on-site at our Marquette, MI location for the first 30 days. After successful completion of training, you will transition to permanent remote status.

Once an offer is extended, employment is contingent upon the passing of a criminal background check and 10-panel drug screening (we test for illegal substances).

See if you qualify for remote work by going to https://www.nperf.com while on your home internet connection. Select the Mb/s. Click "Start Test". The test will run for about 60 seconds. Take a screenshot of your results and compare them to our IT requirements:

• Download speed > 50 Mb/s
• Upload speed > 10 Mb/s
• Latency < 60 ms
• Jitter < 30 ms

What if you don't pass those requirements? You can upgrade your internet and try again or you can apply to work in our Marquette, MI office location!Your Day-to-DayYou’ll be working in a supportive team environment where we’re all working toward the same goal: excellent customer service with every interaction.

• Answer a high volume of inbound customer calls to resolve customer issues, requests, and questions.
• Provide exceptional customer service and sales support experiences.
• Use state-of-the-art contact center software to provide accurate, valid, and complete information (equipment includes a laptop, second monitor, headset, and mouse).
• Precisely follow call handling instructions in keeping with the instructions provided by our clients to meet quality assurance standards.
• Handle multimedia customer interactions in a friendly, courteous, and effective manner.
• Establish and maintain customer satisfaction.

What You Bring to the Table

• Excellent Attendance and a desire to succeed!
• Proven customer service and support experience (at least one year preferred).
• Strong phone contact handling and active listening skills.
• Written and verbal communication.
• Strong computer skills and typing proficiency.
• High school diploma or equivalent experience.
• Reliable Cell Phone for VPN Connection.
• Quiet, distraction-free home office setting.

Work Environment

• PERMANENT REMOTE STATUS after 30 days of employment.
• Periodic overtime opportunities available (earn time and a half).

Explore the Benefits

• Employee assistance program.
• 401K company match after 1 year of employment.
• 7 paid holidays.
• Potential 13 days of PTO in your first year.
• Medical, dental, vision, life/AD&D, and long-term disability.

Physical Demands

• Sitting for extended periods.
• Reaching in any direction.
• Written and verbal communication.

ADAThe employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. The employee will be required to follow any other job-related instructions and to perform job-related duties requested by any person authorized to give assignments or instructions.Job Type: Full-timePay: $15.00 per hourExpected hours: 40 per weekBenefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: Remote after 30 days of employment

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Shift:

• 8-hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: Hybrid remote in Marquette, MI 49855

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Application Question(s):

• Do you give Superior Contact permission to contact previous employers?
• Are you available between the hours of 7:00AM and 9:00 PM EST Monday-Sunday?

Education:

• High school or equivalent (Preferred)

Work Location: Remote

Salary : $15