What are the responsibilities and job description for the Information Systems Technician I position at Superior Court of California, County of Contra Costa?
Superior Court of California, County of Contra Costa
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Announces an open recruitment for :
Information Systems Technician I
Salary Range : $69,058.08 - $88,137.50
Final Filing Date : 5 : 00 pm on Friday, January 24, 2025
The Court is conducting an open recruitment for the classification of Information Systems Technician I. This role operates under the direction of the Chief Information Officer and is crucial for providing IT support aligned with contemporary ITIL (Information Technology Infrastructure Library) standards.The Information Systems Technician I will deliver technical support and training to end-users on enterprise, client / server, and desktop computer systems and networks. The incumbent will be responsible for installing, maintaining, and troubleshooting computer hardware and software, providing help desk support, and ensuring optimal system performance.Only applicants who meet the minimum qualifications by the final filing day may apply. An eligibility list will be established as a result of this recruitment and may be used to fill other Information Systems Technician I vacancies that become available. Regular and punctual attendance is essential.
Duties that may be assigned include, but are not limited to, the following :
- End-User Support : Provide first-line technical assistance for hardware, software, and network-related issues. Resolve level one incidents and requests, escalating complex issues as necessary.
- Training and Documentation : Conduct training sessions and create instructional materials to enhance user proficiency in computer systems. Ensure all documentation is aligned with ITIL best practices.
- System Monitoring and Reporting : Monitor systems and infrastructure for performance, availability, and security. Generate and analyze reports to proactively manage system health.
- Customer Interaction : Maintain professional communication with end-users, ensuring issues are addressed in a timely and effective manner. Follow up to confirm issue resolution and gather feedback for continuous improvement.
- Collaboration : Work closely with other IT staff and Operations, including network and systems administrators, to coordinate the resolution of technical issues. Installation of proprietary software and hardware.
- Miscellaneous : Other duties as assigned, such as assist in the implementation of IT projects and initiatives as required.
Ideal Candidate Profile
The ideal candidate will possess a strong understanding of ITIL principles, particularly in incident management, service request management, and problem management. They should be proficient in :
Minimum Qualifications
Application Process
Interested individuals must complete a court application online and must provide a valid email address. Only applications submitted electronically will be considered. To apply go to : https : / / cc-courts.org, click on the Careers tab then click on the Current Employment Opportunities link. All communications will be via email. Please add contracosta.courts.ca.gov and government.jobs.com to your email address book to ensure delivery of emails. For additional information email : jobs@contracosta.courts.ca.gov.
Depending on the number of applications received, an application evaluation committee may be convened to review and evaluate each candidate’s application package, and those deemed best qualified will be invited to an oral interview. The court reserves the right to revise this process in accordance with the Court Personnel Plan and accepted selection practices.
GENERAL INFORMATION
Conditions of Employment
Successful completion of fingerprint and a criminal record background check is required prior to appointment and is a condition of employment.
Because the Court operates in multiple branches, the employee may be required to travel to other court locations, and possession of a valid California driver’s license is therefore required. All employees of the court who operate a vehicle on court business must certify they possess a valid California Driver’s License and required levels of automobile insurance.
Convictions
Felony and misdemeanor convictions may be disqualifying for employment with the court. The court will assess the nature and gravity of the offense, the time that has elapsed since the offense was committed, and the nature of the job duties to be performed.
Employment Eligibility :
In accordance with the Immigration Reform and Control Act of 1986, all persons hired after November 6, 1986, are required to present to the Court, at the time of appointment, original documents which show satisfactory proof of : 1.) identity and 2.) U.S. Citizenship or a legal authorization to work in the United States.
Union Representative
This position is an unrepresented position.
Applicants with Disabilities :
Reasonable accommodations will be made so applicants with disabilities may participate in the recruitment process. Please advise Superior Court Human Resources of special needs in advance. The Court is an equal opportunity employer. The Court provides equal employment opportunity at all times and does not discriminate in accordance with applicable law. Mission Statement : To provide justice under the law, equally, impartially and expeditiously, with dignity and respect for all.
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Salary : $69,058 - $88,138
