Systems Administrator

Superior Court of California, County of Contra Costa

Announces an Open recruitment for:  Systems Administrator

$79,685.22-$101,700.56 .annually

Final Filing – 5:00 pm Friday, January 24, 2025

The Court is conducting an open recruitment for a Systems Administrator (a designation within the classification of Information Technology Analyst). The incumbent will be responsible primarily for: analyzing and/or resolving hardware, software and application problems; analyzing and/or resolving network problems and applications access issues; assisting with installing, configuring, testing and maintaining network, server and storage devices; assisting with configuring and maintaining file servers and directories; defining technical specifications from user and business requirements; project planning coordination; service level agreements; developing and employing test plans, and test cases; effectively communicating technical issues to user and client community; and user acceptance testing.

Only applicants who meet the minimum qualifications by the final filing day may apply. An eligibility list will be established as a result of this recruitment and may be used to fill other Information Technology Analyst vacancies that become available. 

Primary duties include assisting senior staff with the following: 

• Works independently on large-scale complex infrastructure projects, as well as other complex Court projects, as assigned;
• Provisioning, installation/configuration, operation, and maintain a complex infrastructure environment (LAN, WAN, Virtual Private Networks (VPN), intrusion detection systems, wireless, VoIP, physical servers (hosts), virtual servers (VMWare), routers, switches, firewalls, etc.);
• Administer servers, desktop, printers, routers, switches, firewalls, phones, smartphones, software deployment, security updates, and patches;

• Implement leading-edge technologies to enhance end-user productivity;
• Design and implementation of new solutions and improving the resilience of the current environment;
• Manages activities related to keeping the infrastructure performing optimally including backing up the system, performance tuning, installing operating system upgrades and patches, implementing security and virus protection, and providing after-hour monitoring and support. 
• Monitoring network security in assigned areas of network administration responsibility and working with senior staff to resolve security issues;
• Manages user accounts, security, backups, data recovery processes, electronic mail, enterprise applications, software updates and print/file services;
• Performs any project and priority work as assigned by management;
• Act as a liaison between Court and vendors;
• Serving as the second level for IT help desk issues involving network, file server and other matters assigned;
• Identifies improvement opportunities, which includes, but not limited to tools, processes, procedures, installation, configuration, and troubleshooting techniques.
• Provide technical and end-user computer training.
• Preparing technical documentation and procedural manuals; and
• Other duties as assigned.

The individual appointed to this position must be able to: 1.) Work well with others as well as work independently; 2.) Have the ability to handle multiple demands and deadlines; 3.) Maintain a positive and professional attitude and possess excellent interpersonal and oral communication skills; and 4.) Work in a confidential working environment. Regular and punctual attendance is essential.   

The IDEAL CANDIDATE should have the following knowledge and abilities:

Knowledge of:  

Use and maintenance of the following network and desktop technologies:

Microsoft Windows Server and Infrastructure design, implementation and support includingbut not limited to Microsoft Office 365

Microsoft Exchange in Azure

Windows Desktop versions 7 to 11 and Windows Server versions 2008R2 to 2022;

VMWare Virtualization Solutions including vCenter, vSphere, vMotion and VM Management; 

Shell scripting including Powershell, bash;

Storage Area Networks management

Automation platforms such as Chef, Docker, Puppet or Jenkins CLI;

Application protocols: DNS, VLAN, FTP,  SFTP, SSL, HTTP and DHCP; 

Networking technologies including Wireless, Ethernet, TCP/IP and basic routing protocols;

Communicaton technologies including SIP/VoIP, analog/digital telephony and SMS and;

Open Systems Interconnection model; Active Directory Domain Services;

Basic understanding of the following technologies:

Microsoft SQL databases 2005 to 2022 (version 16.0);

Cisco Networking IOS and VoIP; 

Linux operating system such as Ubuntu

Firewall Management; and

Microsoft Internet Information Services version 7 and higher;

Standard industry practices and methods of systems/network administration and maintenance;

Analysis and/or the resolution of hardware, software and application problems;

Installation and maintenance of enterprise, distributed, client/server and desktop computer systems;

Definition of technical specifications from user and business requirements;

Computer systems configuration;

Project planning coordination;

Service level agreements;

Test plan, test case, and testbed development and use;

Practices of effective communication of technical issues to user and client community;

User acceptance testing.

Ability to:

Recognize problems, develop recommendations and solutions, and oversee correction within assigned specialty;

Assess the causes of system failures and initiate corrective action;

Work effectively with internal customers, users, senior managers, judiciary, county department staff, and vendors;

Prepare clear and concise documentation including system configurations, policies, procedures, reports, and correspondence;

Promote and maintain a team environment;

Communicate effectively orally and in writing;

Effective time management skills;

Self-motivation for improvement;

Handle high-pressure situations;

Read, interpret and apply complex information technology systems and issues; and

Train and direct court staff in the use of personal computers. 

Minimum Qualifications: 

Possession of a valid California driver’s license.

Education and Work Experience at one of the following levels:

A Bachelor’s Degree in computer science, information systems or a closely related field and two (2) years’ experience in the areas of systems analysis, systems engineering, programming, database administration and/or analysis, operating systems, network analysis and/or management or similar field in a multi-platform information systems environment; 

OR

An Associate’s Degree in computer science, information systems or a closely related field and four (4) years’ experience in the areas of systems analysis, systems engineering, programming, database administration and/or analysis, operating systems, network analysis and/or management or similar field in a multi-platform information systems environment;

OR

Two (2) years’ experience as an Information Systems Technician II with this Court.

Relevant full-time experience may substitute for either degree requirement on a year-for-year basis. Alternatively, completion of an approved computer science certification program in database, programming, systems analysis or technical operations may substitute for one year of a degree requirement.

License or Certifications: Cisco CCNA, VMware, Microsoft  associate, CISSP certifications are preferred, but not required.

Application and Selection Process:    

Interested individuals must complete a Court application on-line and provide a valid email address.  Only applications submitted electronically will be considered. To apply, go to http://www.cc-courts.org and click on the Careers tab then click on the Current Employment Opportunities link.  All communications will be via email.  Please add contracosta.courts.ca.gov and governmentjobs.com to your email address book to ensure delivery of emails.  For additional information email:  jobs@contracosta.courts.ca.gov .

Depending on the number of applications received, an application evaluation committee may be convened to review and evaluate each candidate’s application package, and those deemed best qualified will be invited to an in-person oral interview. The court reserves the right to make revisions to this process in accordance with Court Personnel Plan and accepted selection practices. 

GENERAL INFORMATION

Conditions of Employment

Successful completion of fingerprint and a criminal record background check is required prior to appointment and is a condition of employment.

Because the Court operates in multiple branches, the employee may be required to travel to other court locations, and possession of a valid California driver’s license is therefore required. All employees of the court who operate a vehicle on court business must certify they possess a valid California Driver’s License and required levels of automobile insurance. 

Convictions

Felony and misdemeanor convictions MAY BE disqualifying for employment with the court. The court will assess the nature and gravity of the offense, the time that has elapsed since the offense was committed, and the nature of the job duties to be performed.

Employment Eligibility:

In accordance with the Immigration Reform and Control Act of 1986, all persons hired after November 6, 1986, are required to present to the Court, at the time of appointment, original documents which show satisfactory proof of: 1.) identity and 2.) U.S. Citizenship or a legal authorization to work in the United States. 

Union Representative

This position is an exempt, unrepresented position.

Applicants with Disabilities

The Court will make reasonable accommodations so applicants with disabilities may participate in the recruitment process. Please advise Human Resources of special needs in advance. 

The Court is an equal opportunity employer. The Court provides equal employment opportunity at all times and does not discriminate in violation of applicable law.

Salary : $79,685 - $101,701