What are the responsibilities and job description for the Help Desk Specialist I position at Superior Court of California, County of Riverside?
If you are looking for rewarding work in the judiciary, the Riverside Superior Court is the place for you!
We have an opportunity for a Help Desk Specialist I. This position will be located in the Riverside Self Help Center and will provide support countywide. We are seeking a customer service-oriented individual who will respond, evaluate, and prioritize incoming telephone, voicemail, e-mail, and help desk requests for assistance from customers experiencing problems with hardware, software, networking, other computer related technologies, equipment and/or facility matters. This position also has potential for teleworking.
The ideal candidate will possess one of the following options:
Option I:
Associate's degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or a closely related field and one year of experience that includes providing computer or network systems support OR experience providing first tier technical level support in a help desk role.
Option II:
High school diploma or equivalent and three years of experience that includes providing computer or network systems support OR experience providing first tier technical level support in a help desk role.
For a complete list of the qualifications and essential duties, please refer to the job description.
Riverside is the fourth largest county in California and the 10th largest in the United States. There are fourteen court facilities spanning 7,300 square miles that serves Riverside’s 2.4 million residents. The courts and its employees hold a unique role in the public sector. The mission of the Riverside Superior Court is, “…in a fair, accessible, effective, and efficient manner, resolve disputes arising under the law and interpret and apply the law consistently, impartially, and independently to protect the rights and liberties guaranteed by the Constitutions of California and of the United States.”
At Riverside Superior Court, we reward hard work and dedication!
We offer:
Annual merit increases for satisfactory job performance including a 2% COLA effective July 1, 2024
A robust benefit plan including medical, dental, vision, disability and life insurance
A pension plan provided by the California Public Employer's Retirement System also known as CalPERS. You will contribute between 7% and 8% of your biweekly pay, depending on your membership status
Optional deferred compensation programs
Generous leave accruals
Fourteen (14) paid holidays
Bereavement leave
Tuition discounts
Qualified employer for Public Service Loan Forgiveness (PSLF) or Temporary Expanded PSLF (TEPSLF) Certification
Résumés will not be accepted in lieu of the required application and supplemental questionnaire.
Human Resources will review applications to identify candidates who meet the minimum qualifications; therefore, it is to your benefit to include all current and previous related work experience. When listing Court experience, please include dates and classification of each position held, if more than one.
Selection Procedures:
Step I: All applications will be reviewed to identify candidates who meet the minimum qualifications; those qualified candidates may be referred to step II in the selection process.
Step II: Those candidates that are successful in the previous step may be invited to take online and/or in person pass/fail assessments. Those candidates passing the examination(s) may be referred to step III in the selection process.
Step III: Applicants who pass the previous step may be reviewed by the Subject Matter Expert(s). Successful candidates may be invited to participate in the examination process.
Step IV: Those candidates that are successful in the previous step may be invited to an oral interview. Those candidates who are successful in the interview (weighted 100%) may be placed on the eligible list. Placement on the eligible list is not a guarantee of employment.
Additional steps for the selection process will include a drug test, background and reference checks.
Status Notifications
You will be notified by email and/or text message during the process of this recruitment through governmentjobs.com. Please check your email spam/junk folders and accept emails ending with governmentjobs.com and riverside.courts.ca.gov. If your information changes, please update your profile at www.governmentjobs.com.
Reasonable Accommodations
Riverside Superior Court provides reasonable accommodations upon request for applicants with disabilities. Please contact the Human Resources Department at 951-777-3017 or HR@riverside.courts.ca.gov if you feel you will need an accommodation for any aspect of the selection process. The Human Resources Department requests that it be advised of special needs at least five days prior to the examination so that a reasonable accommodation may be made.
Salary : $57,096 - $74,880
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