Parts Sales Representative

Parts Sales Representative

Superior Diesel (www.sdiesel.com) and Bell Power Systems (www.bellpower.com) are one of North America’s largest, authorized value-add distributors of John Deere industrial and marine diesel engines, Kohler industrial diesel engines, and Zenith Spark Ignited industrial engines.

We are currently seeking a sales and Parts Sales Representative to join our parts sales team in Seville, OH. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

Key Responsibilities Include:

· Provide troubleshooting assistance for customer orders, account statuses and relevant problems.

· Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience.

· Fielding customer diesel engine and power unit parts inquiries via telephone, email, and website.

· Identifying and recommending the appropriate replacement items needed.

· Providing price and lead time for part inquiries to customers.

· Processing customer orders and returns.

· Working with the Purchasing Department to procure parts.

· Invoicing and inventory management via the company ERP system.

· Fielding status inquiries on existing orders.

Qualifications:

· Customer service and communication skills

· Hands on experience with ERP systems

· Proficiency with MS Office Suite, particularly MS Excel and Outlook

· The ability to multitask in a fast-paced environment.

· Familiarity with power systems parts / mechanical aptitude

· Attention to detail and organization.

· A bachelor’s or associate degree in business or related field is a plus.

Location: This position will be based in Seville, OH. Superior Diesel will consider a hybrid (office / remote) work environment arrangement for the right candidate and after adequate training and orientation.

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: In person

Salary : $21 - $26