Sales Support Specialist

Your Benefits

SES offers eligible employees comprehensive benefits packaging including:

• Medical, Dental, Vision Insurance
• Free Life and AD&D Insurance
• Premium FREE Health Insurance Option
• 401K with 4% Company Match
• Paid Time Off -First Year!
• Paid Holidays

POSITION SUMMARY

The Sales Support Specialist is instrumental in supporting sales teams and other departments in achieving organizational goals. They are meticulous, skilled at managing multiple tasks simultaneously, excel at building relationships, and have strong communication skills. The Sales Support Specialist adapts to various processes but also identifies and suggests improvements to process efficiency.

KEY RESPONSIBILITIES

• Collaborates with Sales and Operations to verify accurate job scope requirements/
• Develops quotes/costs tailored to customer specifications and SES operational needs for the project and ensure accuracy from quote to invoice.
• Comprehensively manages the new client onboarding process to ensure approval and all required documentation and terms are in SES systems prior to field project implementation.
• Analyzes new and existing customer account history to identify potential challenges to provide applicable strategies, services, and solutions as needed.
• Engages in discussions with Sales and Operations to ascertain optimal pricing and approach strategies.
• Diligently follows up on pending quotes and assists with closing the business.
• Develops and monitors performance indicators; develops and provides data to assist the Vice President of Sales & Marketing and the Director of Sales Support; assists with sales tracking resources; records and reports sales trends as determined by management.
• Prepares, reviews, and distributes correspondence to customers as needed.
• Ensures consistent quality and accurate written and verbal communication at all times.
• Assists with report data for customer Quarterly Business Review key performance data.
• Comprehensively maintains CRM system records, including quote statuses, customer interactions, etc.
• Stays abreast of SES’s services and product offerings to address customer inquiries and effectively promote optimal and relevant solutions.

The Sales Support Specialist will also undertake other responsibilities and duties as assigned periodically.

QUALIFICATIONS

• Minimum of three years of experience in a sales-related, sales support, or customer service capacity.
• Experience in the industrial and/or environmental services industry is preferred.
• Strong Salesforce and Salesforce-reporting experience are preferred.
• Strong organizational and multitasking skills.
• Team player able to function individually and collectively.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills.
• Experience working in a fast-paced environment.

COMPETENCIES

• Action-oriented: Proactive problem-solving and goal attainment.
• Motivated by results: Passion for achieving measurable outcomes.
• Flexible and adaptable: Ability to thrive in dynamic environments.
• Collaborative: Engages with team members to achieve shared goals.
• Integrity: Demonstrates honesty and ethical conduct in all interactions.

About Us

Superior Environmental Solutions (SES) is a leading provider of industrial and environmental services. Founded in 1999, the company operates in multiple states across the Midwest. Our services include water blasting, tank cleaning, emergency response, vacuum truck services, waste management, transportation, and hazardous waste disposal. SES is committed to providing responsive and quality service to manufacturers in an array of industries.

Our team members are the most important asset and strength of our organization. Our in-house and ongoing training programs ensure that all SES employees are well-educated in OSHA regulations and SES-specific operational policies. SES is committed to providing a safe work environment and exceeding our customer’s expectations in every way.

We are an Equal Opportunity Employer.