What are the responsibilities and job description for the Client Account Representative position at Superior Facility Service Group?
This is a work from home position for a dependable, hard working individual. Must be located in the state of Alabama, Florida, or Georgia. Ability to be detailed, multi-task, and work well under stress in a fast paced environment is a must. Internet, laptop, mouse, and mobile phone is required for this position. Work from home experience is desirable, but not required.
Summary: The position of Client Account Representative is responsible for performing all Client Account Representative tasks for all aspects of work order acceptance and completion.
Essential Duties and Responsibilities include the following:
- Computer literacy, ability to use online and Microsoft Programs
- Finding new Service Providers to complete work orders
- Creating and issuing new work orders to Service providers within the system or a new Service Provider
- Communicating with Service Provider to complete their Service Provider Package
- Following up with the Service Provider to obtain a viable ETA, completion of work or Proposal and all completion documentation in a timely manner.
- Assisting with quoting and proposals - Ensuring that quotes are detailed and viable
- Client liaison
- After hour emergency calls and rotating weekends on call
- Ordering lifts
- Touching every work order within a 2-day time period
- Work 8AM to 5PM - Monday - Friday with the exception of when on "After Hour Emergency Call Rotation"
- Providing updates to clients on their work requests in a timely manner
- Reviewing documentation submitted by Service Providers related to completed work requests and authorizing Service Provider invoices for payment to accounting
- Rotating time blocks during business hours to return missed calls on Ext. 0
Competencies
- Integrity - Job requires consistency of actions, methods, principles, expectations, and outcomes.
- Initiative - Job requires a willingness to personally take on responsibilities and challenges.
- Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
- Dependability - Job requires having excellent attendance, being reliable, responsible, and fulfilling obligations.
- Cooperation - Job requires working or acting together as a member of a team for a common purpose or benefit.
- Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Persistence - Job requires persistence in the face of obstacles.
Computer Requirements:
- Must have laptop with ryzen 5-8 processor
- 8 GB RAM
The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands and may change at any time with or without notice.'
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Work Remotely
- Yes
Job Type: Full-time
Pay: From $12.50 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Work Location: Multiple locations
Salary : $13