What are the responsibilities and job description for the Field Operations Manager position at Superior Fence & Rail of Denver, LLC?
Superior Fence & Rail is an industry leader with over 40 locations in 10 states. The Denver location is very busy and has plans to expand to multiple locations in the greater Denver market. We pride ourselves on being a good place to work where all team members are respected, heard, and valued.
This position will focus on all aspects of managing installation crews and providing outstanding customer service for all installations. This team member will also complete repairs or go-backs as necessary and will maintain and high level of communication with the office and customers throughout the process.
Salary and Benefits:
- $65,000 - $70,000 depending on experience
- Medical, dental, vision, 401K with matching, PTO
Primary Responsibilities
- Complete pre-departure materials inspection to ensure that the crew is supplied with proper materials to complete the job.
- Communicate job specifics with the crew to ensure instructions, drawings and/or specifications are interpreted and followed correctly.
- Complete pre-install checklist with the customer prior to installation to confirm work to be done per the contract.
- Address and manage any change orders requested by the customer as needed.
- Resolve all customer questions and issues related to scope of job, contract, and materials.
- Interacts with customers in a pleasant, positive, and professional manner.
- Perform other duties as assigned
Minimum Requirements
- 3-5 years in a service/installation related field/industry
- Highly skilled in verbal and written communications
- Basic experience with computer operations and appropriate software
- Ability to read plans and give and follow instructions
- Ability to problem solve as they arise
- Highly organized with attention to detail
- Ability to work independently with little or no supervision
- Ability to treat others with respect and gain trust and respect from team members and customers
- Exceedingly positive in his/her work attitude
Salary : $65,000
