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Automotive Service Advisor

Superior Ford Inc
Minneapolis, MN Full Time
POSTED ON 1/9/2025
AVAILABLE BEFORE 4/8/2025

Description of the role :

As an Automotive Service Advisor at Superior Ford, you will be responsible for providing exceptional customer service in the automotive service department. Your role will involve interacting with customers, understanding their automotive maintenance and repair needs, and coordinating with the service technicians to ensure timely and efficient service delivery. A strong knowledge of automotive systems, excellent communication skills, and a customer-oriented approach will be key to success in this role.

Responsibilities :

  • Greet customers and understand their automotive service needs
  • Provide accurate estimates for automotive repairs and maintenance
  • Schedule appointments and ensure timely service delivery
  • Coordinate with service technicians to communicate customer requests and ensure work is completed efficiently
  • Keep customers informed about the status of their vehicles and any additional repairs or services required
  • Handle customer complaints and ensure effective resolution
  • Maintain knowledge of automotive systems and stay updated on new technologies
  • Assist in up selling additional services and products
  • Follow company policies and procedures for quality control and customer satisfaction

Requirements :

  • High school diploma or equivalent
  • Proven experience in automotive service advisor role
  • Strong knowledge of automotive systems and repairs
  • Excellent communication and interpersonal skills
  • Customer-oriented approach with the ability to handle complaints and difficult situations
  • Ability to multitask and work in a fast-paced environment
  • Proficient in computer software and systems for service scheduling and estimates
  • Valid driver's license

    • Benefits :

  • Competitive compensation ranging from $70000 to $105000 per year
  • Health, dental, and vision insurance
  • Retirement savings plan
  • Paid time off and holidays
  • Career advancement opportunities
  • Employee discounts on vehicles, service, and parts
  • Ongoing training and development

    • About the Company :

    Superior Ford is a leading automotive dealership located in Plymouth, Minnesota. We are committed to providing exceptional customer service and delivering high-quality vehicles and automotive services. With a team of dedicated professionals and a state-of-the-art facility, we strive to exceed customer expectations and build lasting relationships. Join us and be a part of our success story!

    Superior Ford in Plymouth, MN is seeking an experienced Service Advisor

    Superior Ford is looking for highly motivated service advisor to join our team. Ideal candidate is an excellent communicator, great problem solver and capable to perform in retail sales. Also requires the ability to multitask, with an eye for detail in a fast paced environment. Need to be efficient using a computer / tablet. Advanced automotive knowledge is expected for this position. Previous automotive dealer service department experience is required.

    Automotive Service Advisor benefits :

  • Union position
  • Retirement pension
  • Union medical and dental insurance
  • Paid vacation
  • Paid holidays
  • Company provided uniforms
  • Monday-Friday schedule. NO WEEKENDS!
  • Professional work environment
  • Company discounts on service and purchases for immediate family

    • Automotive Service Advisor responsibilities :

  • Greet customers in person in a timely manner.
  • Answer incoming service phone calls.
  • Answer incoming service text messages.
  • Answer incoming online service leads.
  • Schedule service appointments.
  • Write up service repair orders as requested by the customer, accurately and efficiently. Using proper write up techniques.
  • Sign out and check in dealer owned rental cars.
  • Understand and adhere to Ford Motor Company's warranty and policy in defining warranty coverage and proper warranty submission.
  • Recommend additional maintenance and service needs, based on vehicle mileage and inspection results.
  • Monitor progress of work orders generated. Ensure services are completed correctly, within promised times and on budget.
  • Communicate with customers and keep them up to date on price estimates, completion times and repair status.
  • Booking and Billing of repair orders after service is completed ensuring accurate and complete information is on the invoice.
  • Submitting fleet and manufacture billing for routine maintenance.
  • Increase customer satisfaction by building customer relations and providing excellent service.

    • Automotive Service Advisor Qualifications :

  • Minimum of two or more year's proven experience as a Service Advisor in a new car dealership setting.
  • Excellent communication and problem-solving skills.
  • Excellent customer service skills.
  • Proven track record in retail sales.
  • Excellent attendance and punctuality. Your best ability is your availability.
  • Knowledge of the CDK dealer management system a plus.
  • Positive hard-working attitude in a team setting.
  • Capable of spending long periods on your feet.

    • Salary : $70,000 - $105,000

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