What are the responsibilities and job description for the Call Center Agent/Service Department Acura of Omaha/Superior Honda FULL TIME position at Superior Honda & Acura Of Omaha?
Job Description
Job Description
We are successful automotive dealership looking for dynamic and energetic professionals who are customer focused and goal-oriented to join our Customer Care team. No automotive experience is required. Our representatives communicate effectively with customers, build rapport and overcome objections and concerns. Responsibilities include inbound and outbound calls, scheduling service appointments, and answering general questions while accurately maintaining and updating our customer data bases.
We are looking to fill a full time position to work Monday-Friday 8 : 00am-5 : 30pm with every 3rd Saturday 8am-4pm.
RESPONSIBILITIES :
- Responsible for making outbound calls and taking inbound customer telephone calls
- Generate appointments by making proactive outbound prospecting calls in an effort to qualify and market potential customers for services
- Assist customers with scheduling appointments
- Deliver inquiries / messages intended for other sales personnel and departments promptly
- Use scripting consistently
- Accurately document all customer interactions
- Maintain and update customer data as needed
- Provide personalized customer service of the highest level and maintain any customer information confidential
- Meet all department standards
- Maintain regular attendance
- Other duties and projects as assigned
REQUIREMENTS :
WHAT WE OFFER :
All applicants must pass a pre-employment background and drug test.
hc69214
