What are the responsibilities and job description for the CUSTOMER SERVICE & ESTIMATING position at Superior Industries?
Company Description
Westmor designs, manufactures and supports vehicles and equipment for the storage, transportation and dispensing of petroleum, propane and other liquids and gases. We are an energetic and entrepreneurial team passionate about stewardship, driven to innovate and embrace a culture of freedom that inspires care of customers and each other.
Job Description
A Customer Service Estimator is responsible for completing the following duties :
Provide world class quality on all products, services and processes
Closely monitor sold orders and the production schedule to ensure on-time delivery
Coordinate the efforts of sales, production and service departments by;
Creating work order packets
Closing Work Orders
Scanning paperwork
Updating the production schedule
Prepare MSO's / Titles, file ST-8 sales tax returns and process temporary permits for each vehicle transaction
Answer phones
Greet and assist customers, vendors and other visitors
Order office and shop supplies
Retrieve incoming mail and organize outgoing mail
Administrative tasks including assisting other departments
Assist salespeople by developing specifications and proposals
Estimate costs, determine selling price and create orders for service work
Incorporate feedback from other departments to provide more accurate quotes, pricing and information to our customers
Other duties as assigned
Qualifications
Ability to learn and retain technical knowledge of products and services related to trucks, trailers and propane / petroleum tanks and delivery systems
Demonstrate leadership skills and the ability to influence others and build strong relationships
Superb organizational skills, with the ability to successfully work on multiple tasks at a time
Mechanical aptitude, with above average math skills
Ability to manage conflict to win-win solutions
Ability to use and understand Windows-based software, MS Excel, Salesforce and Smartsheet
Experience with Oracle Enterprise One (E1) is a plus, but not required
Knowledge of Google Calendar, Gmail, Docs, Sheets and Drive
Self-motivated with the ability to handle fast paced work
Passion for providing a World Class Customer Experience
Professional Verbal and Written Communication skills
Excellent typing skills
Ability to become a Notary Public
Expectations of Employees
Embrace Core Values : Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long-Term Relationships
Maintain a clean and organized work area
Utmost attention to safety
Good attendance and punctuality
Concern for quality
Attention to detail
Traits of Successful Employees
Desire to build long term relationships
Exhibition of good communication skills when working with fellow employees
Ability to tolerate physical demands of the position
Ability to complete tasks according to planned schedule
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