What are the responsibilities and job description for the Dispatcher position at Superior Mobile Health?
WHAT YOU'LL BE DOING :
- Operate an EMS Computer-Aided Dispatch (CAD) system to coordinate and monitor emergency and non-emergency medical transport.
- Answer incoming calls, gather critical information from callers, and accurately enter details into the dispatch system.
- Assign and communicate calls to field crews, ensuring efficient response times while considering unit availability, location, and priority.
- Maintain constant situational awareness, tracking units and updating their status in real time.
- Provide callers with appropriate pre-arrival instructions when necessary.
- Transfer customers to the appropriate staff member when needed.
- Communicate professionally with hospitals, nursing facilities, law enforcement, and other agencies to coordinate resources.
- Document all call details, updates, and relevant notes clearly and accurately.
- Maintain confidentiality regarding patient information in accordance with HIPAA regulations and protect sensitive company and employee data.
- Work closely with EMS crews to ensure the highest quality of service is delivered.
- Assist in resolving scheduling or dispatching conflicts by offering alternative solutions when needed.
- Perform additional duties as assigned.
WHAT YOU'LL NEED TO BRING TO THE TABLE :
PREFERRED QUALIFICATIONS :
WHAT'S IN IT FOR YOU :
Health Insurance (Medical, Dental, Vision)
Praise & Recognition Program - We celebrate one another's successes!
PHYSICAL DEMANDS & WORKING CONDITIONS :
Job Type : Full-time Schedule : Days Work Location : In-person
Job Posted by ApplicantPro