Universal Banker

Department: Retail Banking

Reports To: Branch Manager

Supervises: None

Last Updated: 11.20.2024

Summary: Serves as a point of contact for customer experience-related activity for the branch, including teller transactions as well as proactive sales and service, for personal and business customers.

Major Duties & Responsibilities

• Receive checks and cash for deposit to accounts, verify amounts, examine checks for proper endorsement, and enter deposits into computer records
• Cash checks and process withdrawals after verification of signatures and balances
• Receive, verify, and enter loan and other payments
• Provide a complete range of customer services, including opening, maintaining, and closing accounts
• Count, check, package, and order coins and currency
• Balance cash drawer at the end of the shift/day
• Relationship Building:
• Drives branch growth through outbound prospecting and community engagement.
• Consults with and advises customers about all bank products and services.
• Uncovers needs for personal and business deposit accounts and loans after thorough needs-based consultation.
• Interviews and gathers customer information, opens new deposit accounts.
• Creates an enhanced customer experience with an “all-in-one” approach to relationship building.
• Electronic Banking:
• Makes recommendations for personal and business electronic products, enrolling both personal and business customers
• Demonstrates, onboards, and supports e-banking customers (ACH, wires, bill pay, mobile deposit, mobile banking, personal finance, remote deposit capture.)
• Assists customer with self-service devices, whether in-person or remotely in a virtual capacity.
• Other duties as assigned.
  

Education, Experience & Requirements

• Bachelor’s or Associate’s Degree in finance field preferred or related experience
• Successful completion of in-house training program
• Experience in a banking/lending environment preferred