What are the responsibilities and job description for the Customer Service Representative-Optical position at Superior Optical Labs, Inc.?
Description
Are you looking for a rewarding, full time job (40 hrs) with great benefits, 11 federal holidays off with pay and a 401K company match? Are you a hard worker? Do you want a career not just a paycheck? If so, we are looking for you.
Superior Optical is an eyeglasses manufacturing facility and a federal contractor serving our veterans across the United States with quality eyeglasses and sunglasses. We are an independent lab with a strong history of growth, technological advancement and service to the industry. We at Superior are passionate about our business and have instilled a work ethic in our employees that ensures a clean and productive lab, a focus on quality and accuracy, and an obsession with customer service that is unmatched in the industry.
POSITION SUMMARY
Superior Optical is looking for a positive and professional Optical Customer Service Representative to join our growing team in Ocean Springs, MS. In this role, you’ll be our customers’ first point of contact, responsible for delivering a best-in-class customer support experience.
Monday through Friday 7:00a-4:00p or 8:00a-5:00p (Saturdays may be possible)
Requirements
· Responsible for helping customers with questions or concerns regarding their eye glasses
· Communicating with customers in-person, answering phone calls or via email
· Giving detailed explanations and recommendations of services or eye glasses
· Receiving orders, calculating charges and processing payments when needed
· Good problem-solving and decision-making capabilities
· Update customer service databases
· Reliable transportation to and from work.
· Ability to speak and read English.
· Ability to work a flexible schedule if needed.
· Ability to sit for long periods of time
· Optical Experience is required.
SKILL REQUIREMENTS
· Excellent attention to detail, particularly for interpreting prescriptions and checking lenses
· Strong communication skills and the ability to explain technical information clearly to customers
· Familiarity with optical products and tools
· The ability to work effectively as part of a team
· Excellent customer service skills, professionalism and compassion for others
· Strong computer skills
You would be eligible the following benefits:
• Health, Dental, Short-Term Disability and Life Insurance
• 401K
• Paid Personal Time
• Paid Vacation
• 11 paid holidays off
Drug Screen and Background Check required.
Please attach resume
No phone calls please!
Veterans encouraged to apply!
