What are the responsibilities and job description for the Concrete Dispatch Order Taker position at Superior Ready Mix?
Superior Ready Mix is a construction materials business and an affiliate of Vulcan Materials Company, the nation’s largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. When you join Vulcan, it’s more than starting an exciting career – you get to make a difference for millions of people across the country every day.
Job Summary
We are seeking a highly motivated and detail-oriented individual to join our team as a Concrete Order Taker. In this role, you will be responsible for receiving and processing orders for concrete products from customers and ensuring timely and accurate delivery.
Key Responsibilities
- Answer phone calls and emails from customers requesting concrete orders
- Enter customer orders into our computer system accurately and in a timely manner
- Coordinate with the dispatch team to schedule deliveries and ensure that the orders are dispatched to the correct location
- Communicate with customers regarding order status, delivery times, and any changes to the order
- Resolve customer complaints and issues related to their orders
- Maintain accurate records of customer orders, delivery schedules, and other relevant information
- Work collaboratively with other team members to ensure customer satisfaction and efficient order processing
Requirements
- High school diploma or equivalent
- Previous experience in a customer service or order taking role preferred
- Excellent communication and customer service skills
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and accuracy in data entry
- Proficiency in using computer systems and software, including Microsoft Office, DigitalFleet, Integra and order processing systems
- Willingness to work flexible hours and occasional weekends
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Overtime
- Rotating weekends
- Weekends as needed
Experience:
- Customer service: 2 years (Required)
Language:
- Spanish (Preferred)
Ability to Commute:
- Escondido, CA 92029 (Required)
Work Location: In person
Salary : $20 - $25