What are the responsibilities and job description for the Service Department position at Superior Siding Inc?
Job Overview
The Service Department plays a crucial role in ensuring customer satisfaction and operational efficiency. We are seeking dedicated individuals to join our team, where you will be responsible for providing exceptional service and support to our clients. This position requires a proactive approach to problem-solving and a commitment to maintaining high standards of service.
Responsibilities
- Respond promptly to customer inquiries and requests, providing accurate information and assistance.
- Process service orders and ensure timely completion of tasks.
- Maintain detailed records of customer interactions and service requests.
- Collaborate with other departments to resolve issues and improve service delivery.
- Conduct follow-up communications with customers to ensure satisfaction with services rendered.
- Assist in training new team members on service protocols and procedures.
- Participate in team meetings to discuss performance metrics and areas for improvement.
Requirements
- Strong communication skills, both verbal and written, with the ability to interact effectively with customers.
- Excellent organizational skills and attention to detail.
- Problem-solving abilities with a focus on customer satisfaction.
- Four years experience in siding industry.
- Esperance with windows, gutters & roofing preferred.
- Previous experience in customer service or a related field is preferred but not mandatory.
- A positive attitude and willingness to learn are essential for success in this role.
Join our Service Department team and contribute to creating a positive experience for our customers while developing your skills in a supportive environment.
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
People with a criminal record are encouraged to apply
Experience:
- Siding: 4 years (Preferred)
- Windows, Gutters, Roofing: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $25 - $28