Call Center Customer Service Representative

This position is ideal for a an individual who is willing and able to learn and grow in a fast-paced environment. You will be responsible for supporting the company’s efforts to increase healthcare provider adoption by enrolling providers for electronic payment and remittance advice processing via the network. The role will be required to manage customers' expectations and experience in a way that results in high customer satisfaction, maintain frequent voice and email contact with customers, and be required to maintain strong working relationships with other departments. Superior customer contact skills and a strong attention to detail are required.

Essential Functions:

Conduct provider outreach through marketing campaigns on behalf of payer partners

Communicate effectively with healthcare providers regarding the benefits of converting from paper to electronic payments

Facilitate provider enrollment, including quality control/analysis of enrollment data to ensure

RESPONSIBILITIES

Handling inbound calls, with the potential to move to outbound outreach as well. Main job involves Customer Service with being professional on phone calls and with emails, while also Sales since we are registering providers on our network.

· Answer phone calls and emails from customers in a professional and courteous manner

· Resolve technical customer issues in an effective and expedient manner

· Create and maintain case documentation in CRM for open customer incidents, including a complete description of the problem, what actions have been taken, customer impact and next steps

· Perform root-cause analysis, develop logical conclusions, and suggest appropriate workarounds

· Manage escalation of incidents within Customer Service and to other departments

· Setting customer expectations and managing sensitive customer situations

· Effectively communicate technical information to end users

· Any other duties as applicable to the position

QUALIFICATIONS

· Excellent organizational skills in managing timelines of customer issue resolution

· Effectively communicate between all levels and departments

· Ability to apply analytical techniques to solve problems

· Capacity to function and multitask in a fast-paced environment

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)

• Dental insurance

• Health insurance

• Vision insurance

Schedule:

• 8 hour shift

• Day shift

• Monday to Friday

Ability to commute/relocate:

• Philadelphia, PA: Reliably commute or planning to relocate before starting work (Required)

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Evening shift

Ability to commute/relocate:

• Philadelphia, PA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is the best cell phone number and email for us to reach you on?

Work Location: In person

Salary : $19 - $21