Experienced Network Engineer

Description

About Us

SSR Total IT is a leading Managed Service Provider (MSP) in the Milwaukee metro area dedicated to delivering innovative IT solutions to our diverse clientele. With a team of about 50 in the US and a dozen in India, we provide comprehensive IT services, including infrastructure management, cloud services, cybersecurity, and technical support. We serve about 3000 end users and support about 2000 systems. Our team is committed to excellence, and we pride ourselves on our proactive approach to managing and optimizing the IT environments of businesses in Wisconsin. 

Job Summary

We are seeking a highly motivated and experienced Systems Engineer to join our growing team. As a Systems Engineer you will be responsible for managing and supporting the IT systems of our 120 clients, primarily small to medium-sized businesses (SMBs) across various industries. In this role, you’ll act as a trusted IT consultant, working closely with clients and internal teams to consult, design, set up, and maintain technology systems of all sizes and complexities. 

You’ll also be the go-to expert for solving tough technical issues and an escalation point for our Helpdesk and NOC (Network Operations Center), along with Account Executives when they need extra support. As the main point of contact for assigned clients, you’ll ensure they’re happy with our services, that we meet our agreements, and that our team operates smoothly and efficiently.

Core Responsibilities:

• Commitment to Learning and      Mentorship: Stay updated on      emerging technologies, share insights, and foster professional growth      within the team.
• Lead the design, development,      installation, and configuration of IT infrastructure, including computers,      servers, and networks.
• Preventive Maintenance: Conduct      regular reviews and upkeep of client IT systems, covering servers,      backups, storage, virtualization, and networks, adhering to established      standards.
• Fully own client technical environments,      ensuring a comprehensive understanding of their network and server      infrastructure to provide dependable support.
• Provide on-site and remote      troubleshooting, efficiently addressing and resolving network and      infrastructure issues.
• Expertise in Microsoft      Applications: Manage and support core Microsoft solutions such as      Windows Server/Desktop, O365, SQL, SharePoint, and Azure.
• Guide clients on data backup,      business continuity, disaster recovery, and network security solutions,      ensuring robust IT resilience.
• Configure and maintain networking      components such as WAN/LAN connectivity, routers, firewalls, and other      peripherals.
• Set priorities and deadlines for      key tasks and projects to optimize client network performance.
• Collaborate with Account      Executives to provide insights into Strategic Business Reviews.

This description outlines the core responsibilities and expectations for the role but is not exhaustive. Additional duties may be assigned to support organizational and client needs.

Requirements

Qualifications:

• Bachelor’s/Associate degree in a      relevant field or at least 4 years of experience in IT infrastructure and      service delivery or an equivalent mix of education and experience.
• Hands-on experience with      Microsoft core business applications, including but not limited to, Windows      Server 2019/Desktop, O365, M365, SQL, SharePoint, and Azure.
• Expertise in deploying      Multi-Factor Authentication tools like DUO and Google Authenticator.
• Proven ability to configure and      maintain servers, firewalls, switches, backups, wireless networks, and      other IT infrastructure devices.
• Familiarity with hardware and      software from vendors such as HP, Dell, Datto, ArcServe, Cisco, Meraki,      VMware, Sentinel One, Starwind, and Veeam is preferred.
• Knowledge of Azure cloud      solutions, data center colocation environments, replication, backup      systems, and disaster recovery strategies is a plus.
• Understanding of IT security      tools and methodologies, including Anti-Virus, Spam, and Phishing      prevention applications, is preferred.
• Awareness of regulatory standards      such as HIPAA, PCI, ITAR, CMMC, and NIST 800-171 is beneficial.
• Ability to present solutions to      non-technical team members and customers.

What Makes You Stand Out:

• IT certifications (e.g.,      Microsoft MCP, Azure, MCSA, MCSE, Citrix, Cisco, VMware VCP) are highly      desirable.
• A proactive learner with a      passion for technology, a curiosity for innovation, and a strong drive to      identify and solve problems.
• Experience in managed services,      professional services, or IT consulting roles.
• Proven ability to support small      and medium-sized businesses (SMBs) and adapt to diverse technical and      business environments.
• Expert knowledge of installing      and maintaining business IT hardware, operating systems, cloud, security, networks,      and software applications.
• Exceptional emotional      intelligence to foster collaboration and influence change with clients and      teams.
• Strong written and verbal      communication skills, with the ability to articulate complex concepts      clearly.
• Composure under pressure and a      professional demeanor in stressful situations.
• Excellent organizational,      administrative, and time management skills.
• Advanced problem-solving skills,      with the ability to analyze and resolve complex issues effectively.
• Self-motivated and capable of      working independently, developing innovative approaches, and adapting      standard procedures to meet unique challenges.

What We Offer:

• Competitive salary and benefits      package.
• Opportunities for professional      growth and development.
• A collaborative and supportive      work environment.
• The chance to work with      cutting-edge technologies and diverse clients.

Salary : $68,000 - $95,000