Job Description
Job Description
POSITION TYPE : Restaurant Assistant General Manager
SPECIALTY : Family-Style Buffet
LOCATION : Pensacola, FL
JOB TYPE : Full-Time Permanent
Job Summary
The Assistant General Manager (AGM) is responsible for supporting the General Manager by effectively managing company systems, habits, and routines that deliver optimal daily operations while controlling costs; takes an active role in leading the entire team, ensuring high guest satisfaction, and maintaining compliance with company standards, always acting as a key leader in the restaurant's smooth operations; their duties include hiring, training, coaching, developing, and scheduling staff, resolving guest issues, being a Brand Ambassador in their local community, monitoring sales and inventory, and upholding food safety and sanitation regulations.
Key Responsibilities
Staff Management
- Assisting in hiring, training, coaching, and developing new staff members
- Reviewing weekly and daily scheduling to ensure that all shifts, sections assigned to wait staff, and daily responsibilities maximize the guest experience while aligning with company labor targets using the companys schedule writing tool as a guideline
- Conducting performance reviews and providing feedback to employees
- Addressing employee concerns and resolving conflicts among employees
- Identifying and recognizing high-performing team members and publicly celebrating
- with the entire team
Operations Oversight
Monitoring sales and labor costs to ensure profitabilityManaging inventory levels and placing orders for food and suppliesEnsuring compliance with health and safety regulationsImplementing and maintaining company policies and proceduresWorking closely with the General Manager in the maintenance and execution of company Facility Maintenance PlanDeveloping and managing the daily BOH and FOH duty rostersGuest Service
Setting the standards for actively engaging with our guests in a welcoming and thankfulmannerResolving guest complaints by effectively listening to the guest and addressing their concern while striving to retain them as a loyal guestEnsuring guests have a positive dining experienceEngaging with guests to gather feedback and improve serviceFinancial Management
Analyzing sales data to identify trends and areas for improvementMonitoring food costs and identifying potential cost-saving measuresPreparing reports on financial performanceCommunicating effectively with employees to increase their understanding of how their actions drive profitability, resulting in higher performanceLeadership and Delegation
Covering for the General Manager in their absenceLeading and motivating the team to achieve operational goalsDelegating tasks effectively to managers and team membersRequired Skills and Qualifications
Education and / or experience typically associated with the completion of a degree program in business or hospitalityThree to five years of experience in managing a restaurant with diversified menu offeringsStrong leadership and communication skillsAbility to work effectively under pressure and manage multiple tasks simultaneouslyKnowledge of POS systems and restaurant management softwareUnderstanding of food safety regulations and best practicesExcellent guest service skillsOne year of restaurant management experience as a Certified Kitchen Manager is preferredValid drivers license and an acceptable driving recordOther Requirements
This position's work hours are approximately 55-58 hours per week. The position requires standing and walking for 2-5 hours without a rest or break, as well as task sequencing and completing complex administrative responsibilities. Occasionally, moderate to heavy (10-25 lb) lifting, carrying, bending, and reaching overhead may be required. The work environment includes heavy guest contact, working with cooking equipment, and slippery walking surfaces. The position is under minimum levels of day-to-day supervision. Some travel may be required including operating a motor vehicle and / or air travel as needed.As part of our recruiting process, we may contact you regarding positions we feel are a good fit or engage with you via SMS text message. By clicking to submit your application, Superior Talent Source has your consent to communicate via SMS text message moving forward.
