Sr. Field Applications Engineer

Supermicro (NASDAQ: SMCI), with 30 years of leadership in AI, Enterprise, cloud, and 5G Telco/Edge Infrastructure solutions, pioneers the industry with Building Block Solutions and Green Computing servers. Its customizable, efficient, and sustainable IT offerings such as liquid-cooling technology redefine performance standards and environmental responsibility. Headquartered in San Jose, California, Supermicro operates globally with offices, manufacturing facilities, and R&D centers strategically located in Taiwan, the Netherlands and Malaysia to serve its diverse clientele.

Supermicro is seeking a dynamic Senior Field Application Engineer (FAE) with experience in selling high-performance computing (HPC) and data center solutions. As a key technical advisor, you will engage with Fortune 1000 customers, helping them design, deploy, and optimize advanced IT infrastructure. You will play a critical role in driving business growth by providing expert technical guidance, ensuring seamless solution integration, and fostering long-term customer relationships.

• Serving as a trusted technical advisor to customers, from engineers to C-level executives.
• Design and architect cutting-edge HPC and data center solutions tailored to customer needs.
• Collaborating closely with sales and extended teams to map end-user requirements to optimal technical solutions.
• Driving pre-sales technical discussions, proof-of-concepts (PoCs), and solution demonstrations.
• Providing hands-on technical leadership during system integration, implementation, and troubleshooting.
• Diagnosing complex system architecture challenges, including hardware/software interactions and performance optimizations.
• Managing product hardware and software engineering teams to ensure successful deployment and customer satisfaction.
• Developing and delivering compelling technical presentations and bid responses.
• Ensuring a seamless customer experience through proactive engagement and problem resolution.
• Traveling up to 25% for on-site customer visits, solution integration, and technical support.

• Education: Bachelor's or Master's degree in Engineering, Computer Science, Electrical Engineering, or a related discipline.
• Experience: Minimum 8 years of experience in compute/storage server, data center, or IT infrastructure solutions.
• Technical Expertise:
  • Deep understanding of x86-based server architectures, including CPU, GPU, and accelerator technologies.
  • Solid background in system design, debugging, and diagnostics.
  • Proficiency in firmware, drivers, OS (Linux, Windows), and virtualization platforms.
  • Knowledge of networking, storage, and cloud computing is a plus.
• Soft Skills:
  • Strong customer-facing and communication skills with the ability to engage stakeholders at all levels.
  • Proven ability to lead cross-functional teams and drive problem resolution.
  • Self-motivated, adaptable, and comfortable working in a fast-paced, high-pressure environment.

Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.

• Competitive Compensation and Benefits: We offer a comprehensive package including health insurance, paid time off, and opportunities for professional development.
• Impactful Work: Your contributions will directly influence the financial health and success of a leading technology company.
• Growth Potential: Supermicro is committed to investing in its employees and providing opportunities for career advancement.
• Collaborative Culture: You'll be part of a talented and supportive team that values innovation and collaboration.

$146,000 - $167,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.