What are the responsibilities and job description for the Remote Live Chat Support position at SuperNoya Logistics LLC?
Summary :
We are seeking a dedicated and customer-focused individual to join our team as a Live Chat Support representative. In this role, you will be responsible for providing real-time assistance to customers through our online chat platform. If you have excellent communication skills and a passion for helping others, we want to hear from you!
Responsibilities :
Respond to customer inquiries and provide support through live chat
Assist customers with product information, troubleshooting, and order processing
Resolve customer issues and complaints in a timely and professional manner
Escalate complex issues to the appropriate department for further assistance
Maintain accurate records of customer interactions and transactions
Qualifications :
Excellent written and verbal communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Previous customer service experience is a plus
Proficiency in typing and navigating online platforms
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