Director of Operations

Position Overview

SuperSprings International is seeking an experienced, strategic, and hands-on Director of Operations to lead and optimize our day-to-day operations. This critical leadership role will oversee core business functions, drive operational excellence, and ensure scalable systems and processes are in place to support our growth.

Reporting directly to the executive team, the Director of Operations will work cross-functionally with department heads to align operational strategies with business objectives. The ideal candidate is a proactive problem solver with a track record of building efficient teams, improving performance, and managing complex projects with precision.

This is a high-impact opportunity for a dynamic leader who thrives in fast-paced environments and is passionate about building strong teams, driving continuous improvement, and delivering exceptional results.

Key Responsibilities

• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Reviews, analyzes, and evaluates business procedures.
• Implements policies and procedures that will improve day-to-day operations.
• Ensures work environments are adequate and safe.
• Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership.
• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.
• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
• Improves customer service and satisfaction through policy and procedural changes.
• Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Performs other related duties as assigned.

Qualifications

• Thorough understanding of practices, theories, and policies involved in business and finance.
• Superior verbal and written communication and interpersonal skills.
• Superior managerial and diplomacy skills.
• Extremely proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.
• Master’s degree in Business Administration required.
• Extensive and diversified background with at least 10 years of related experience.

Supervisory Responsibilities

• Participates in the hiring and training of departmental managers.
• Organizes and oversees the work and schedules of departmental managers.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.

Please submit your application at: https://www.superspringsinternational.com/careers/