Operations Associate (On-Site)

About SuperStroke : At SuperStroke we are passionate about creating the world’s best-performing golf grips; ones that inspire confidence for golfers of all abilities and can be matched to biomechanical needs and personal preferences. When you work at SuperStroke, you create exceptional and meaningful work with innovative team members by your side.

Job Summary : This is a customer-facing role responsible for assisting customers with placing orders, answering questions, and troubleshooting account issues. This individual plays a vital role in ensuring a smooth and efficient order process while maintaining a high level of customer satisfaction.

Key Responsibilities :

• Answer inbound phone calls from customers to assist with order placement and address inquiries regarding products and services.
• Troubleshoot account issues, including resolving order issues or order status updates.
• Collaborate with sales, customer service, warehouse and other teams to ensure customer orders are processed accurately and efficiently.
• Proactively follow up with customers regarding order confirmations and questions.
• Enter, update, and maintain customer information in the order processing system, ensuring all details are correct and complete.
• Handle escalated customer issues with professionalism and escalate matters to supervisors when necessary.
• Maintain knowledge of product offerings and pricing to provide accurate information to customers.
• Exhibit excellent communication skills, a customer-first attitude, and the ability to handle both customer inquiries and internal team requests in a fast-paced environment.
• Ensure customer satisfaction by addressing concerns promptly and courteously.
• Allocations of all orders out of our DC
• Perform other duties as assigned by manager

Skills & Qualifications :

How you’ll be successful :

What we offer :

We offer benefits and a generous time off package to our employees.

Benefits include :