Director of Customer Success, Trial Subscriptions

About Us

Supio is a trusted AI platform purpose-built for law firms, reshaping how data drives impactful outcomes. Our innovative approach blends technology with deep legal expertise, making us a leader in our field. We go beyond surface-level AI to deeply understand our customers’ daily needs, empowering law firms with unparalleled data insights. Supio delivers human-level accurate analysis of complex data and legal records, quickly and efficiently bringing critical insights when they matter most. Trusted by top litigation lawyers, our platform has supported over $1 billion in settlements, even in courtrooms.

Who Are We Looking to Add to Our Team?

Supio is in rapid growth mode, with big ambitions for the current fiscal year and beyond. We believe that the trials team must be one component of our secret sauce to achieve that success, as measured by reduced time to close, conversion rates and Supio’s market reputation. We will win because of our product and because of our service quality. The trials team makes that real for prospective customers starting at the very beginning of their work with us.

Key Responsibilities

• This is a hands-on job. Personally serve as the trial subscription owner for the majority of trial subscriptions initially. As you build out your team, and as trial volume increases, you’ll step away from some - but not all - of the day to day trial management responsibilities.
• Internal collaboration is paramount. You will work closely and intensely with Sales leadership and sellers to design and deliver effective trials. You’ll be in constant communication regarding prospect feedback, key milestones and concerns. You’ll also partner with the Operations team to deliver the highest quality work to trials customers. Other key partners include Executive Leadership, Marketing and Product. You’ll adopt and embody a “we win together” mindset.
• You are the architect of our trials strategy. We are in learning mode. You’ll devise hypotheses around what trials approach works for which kinds of customer, and deliver the experience to the highest possible standard. You’ll conduct fearless and rigorous post mortems to understand what worked and what didn’t, and rapidly deploy new learning.
• You immerse yourself in customer challenges and opportunity. You build very strong relationships at trial customer organizations, up and down the organizational structure. You find and cultivate Supio champions You go the extra mile to embed Supio in customer organizations, seeking new use cases, and doing whatever is necessary to convert open minded, curious prospects into deliriously satisfied Supio customers.
• You are a talent magnet. You are great at hiring, training, developing and, and retaining top talent to build a high-performing team. You establish a productive, supportive and fun team culture.
• You are a Supio product expert. You dive into the more technical elements with fearlessness and enthusiasm.

Qualifications

• 3 years of people management experience.
• 5 years of experience in customer facing roles, ideally in B2B software.
• Sales engineering experiences preferred but not required.
• World-class customer communication and relationship building skills.
• Track record of comfort with ambiguity and rapidly evolving GTM strategy.
• Operational powerhouse. Ability to create new-to-world strategies and supporting operational processes.
• Proven ability to build strong internal relationships across functional boundaries.
• Proven ability to build and manage high performing teams.

Why Join Us?

As a Series-A startup, joining Supio means becoming a vital contributor to our success, where your ideas and efforts will directly shape our products, company culture, and long-term vision. We're in an exciting phase of scaling, presenting opportunities for both company and career growth as we expand our market presence and develop new features and services.

Compensation

The base salary range for this position is $135,000-208,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies, and experience.

Benefits & Perks

Supio offers an extensive benefits package and perks which include:

• Health benefits including medical, dental, and vision insurance
• Flexible paid time off (PTO) with company-paid holidays
• In-office perks include transportation subsidies, snacks & beverages, and much more!

E-Verify Participation Notice

Supio participates in E-Verify, an employment authorization program through the U.S. Department of Homeland Security and the Social Security Administration.

Equal Employment Opportunity (EEO) Statement

Supio is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Take the Next Step

Are you ready to shape the future of AI and make a meaningful impact? Join us at Supio, where your work not only drives technological advancement but also fosters a more connected and accessible world. Apply now to start your journey with a team that values innovation and collaboration.